GGBet Casino - Player believes that their withdrawal has been delayed.

I made a withdrawal at the GG Net casino, and so far they haven't made my deposit, I made the withdrawal and they gave me two business days and so far nothing, they don't answer emails, their support doesn't have people who speak Portuguese and so follows my problem without solution, I would like to ask them to deposit my money because I already spent a lot more in their casino, they need to have more respect for their players

Dear elisangelaa217,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's been almost two weeks and they don't pay me, the status doesn't change, it's still in progress, that's a lack of respect with the player agent, you win and they don't pay

People don't trust this betting site, because we win and they don't pay the gamblers I've been trying to receive it for 11 days and they don't pay, they don't answer your emails and I support you, you can never speak, because there is only operator in English, I think a lot of lack of respect with gamblers, you win and they don't pay, no and a house would be I'm feeling aggrieved, because I deposited money, it wasn't bonus balance that I won

Dear elisangelaa217,

Have you received your withdrawal from the casino yet?

Not until today they didn't pay me and they don't even answer my emails in chat or anything very disrespectful that

Until today since the 5th, the Ggbet casino doesn't pay me my winnings, they don't answer emails and the chat doesn't have a commitment to the customers that is a very big lack of respect, don't play in it, it's not a reliable house

Thank you for your reply, elisangelaa217. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification? Have you accumulated your winnings with or without an active bonus?

Hello good morning, my case has already been resolved they paid me yesterday, god of 15 days is finally out thanks to GG bet and to you guys involved until next time

Awesome news, elisangelaa217. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.