HomeComplaintsGetwin Casino - Player’s winnings haven’t been received yet.

Getwin Casino - Player’s winnings haven’t been received yet.

Amount: $2,400

Getwin Casino
Safety Index:Low
Submitted: 03 Oct 2024
Case opened Current status

Waiting for casino to reply

5d 10h 42m 14s

Case summary

2 days ago

The player from United States has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.

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1 month ago

file

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1 month ago

Dear Jglc,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

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1 month ago

Thank you I will keep that in mind

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1 month ago

Can. Anyone tell me what KYC verification is

and why can’t GetWin email me and tell me what’s going no

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1 month ago

Dear Jglc,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

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1 month ago

Hello and thank you for giving me the right time of day I’m deeply hurt by this no new updates only that they have locked me out of the casino I have tried emailing both them and the maker of the game I won this money fairly and I put my own money into it as well

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3 weeks ago

Dear Jglc,

Would it be possible to forward your casino game history and the communication between you and the casino regarding this matter to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

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3 weeks ago

Hello nick I tried sending email but it says there is no addresss

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2 weeks ago

I have like 30 more screen shots

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2 weeks ago

Dear Jglc,

Can you please advise when did the casino close your account and for what reason?

KYC mean verification - you have to provide the casino all the documents they've requested from you in order to process any kind of withdrawal.

Please forward the communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

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2 weeks ago

Hello they closed my account October 12 and I have not been given a reason there has been no communication I have emailed them asking why

and as for the kyc they never asked me to verify anything I would gladly verify everything look I deposited I played I won and they won’t pay I have even emailed the maker of the game and no word from them either if I did something wrong I was not informed and I wasn’t paid and what’s funny is I’ve played and I’ve won before and they paid it just the amount because after I won the 2600 I keep winning when they closed my account it was at 8,000 so why didn’t they close it when I won the the 2600 also I emailed you my documents

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1 week ago

Thank you Jglc for all the information provided. As it is still unclear why did the casino close your account, I will be forwarding your complaint to my colleague Peter who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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1 week ago

Hello there,

Thank you Jglc for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Getwin Casino for their help in resolving this complaint. We would like to know why was the player's account closed and what can we do to help the player receive their winnings.

Thank you!

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1 week ago

That great Peter yea I would really like to know

besides pay play win

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2 days ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Getwin Casino has 5d 10h 42m 14s to reply

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