The player from Japan faces issues with the KYC process and reports unhelpful support in resolving these matters. They have been unable to contact the VIP manager for over five days, leading to feelings of distrust towards the new casino.
GenieJackpot Casino - Player has concerns with KYC process.
Amount: 6,637 ₮
GenieJackpot Casino
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Case opened
Current status
Waiting for player to reply
6d 19h 47m 55s
Case summary
4 hours ago
Public
Public
14 hours ago
Translation
I tried to communicate that I couldn’t properly fill out the KYC section, but the support was of no help at all.
Also, I haven't been able to reach the VIP manager for more than five days.
Since this is a new casino, I have nothing but distrust.
Automatic translation:
Public
Public
4 hours ago
Hello hirokann0525,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GenieJackpot Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
hirokann0525 has 6d 19h 47m 55s to reply
