The player from Singapore, who had a balance of $5800, was abruptly logged out of his account while attempting a withdrawal. When he tried to log back in, his account was displayed as inactive. However, following a security check by the casino that lasted approximately three hours, the player's account was reactivated. The player confirmed that the issue had been resolved, and we marked the complaint as resolved.
GemBet Casino - Player's account has been unexpectedly made inactive.
Amount: 5,800 $
GemBet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.7
GemBet Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
my account has a balance of $5800 and suddenly when i want to withdraw, the website logged me out and when i tried to enter back in, it said my account was inactive. i even registered my bank and my personal IC
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6 months ago
Dear jediu,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on while your account was active - slots, live casino, sports betting, etc.?
- Was your account verified?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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6 months ago
hello, i would just like to say that although there are alot of complaints about this casinio , they actually activated my account after awhile. they made my account inactive for about 3 hours to do a security check but after that i was able to log back in.
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6 months ago
Thank you for your reply, jediu. Do I understand correctly that we can consider this case resolved? Or is there anything else I can help you with?
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6 months ago
Dear jediu,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
