The player from Singapore had encountered a glitch while playing blackjack in the casino, which prevented him from doubling on a soft 13, despite having a sufficient balance. The player claimed this error had influenced the game outcome and resulted in a loss of $6000, but the casino only refunded $2000. We had engaged with the casino to understand the reasons for only refunding half of the player's bet, but the casino failed to provide a further response. As a result, the complaint was marked as 'unresolved', and the player was advised to contact the Gaming Curacao Authority for further assistance.