Gem24 Casino - Player’s experiencing difficulties loading games.

You will receive registration and bonus now. But to run any game, it doesn't work .. I don't know and I don't understand why I tried other browsers and unfortunately nothing

Dear Hauzi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have tried to communicate this issue with the casino? How many days ago you have created your account? Was the problem persisting from the beginning? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Nothing works at all, only the music from the game after loading the table

Could you please advise if you have tried to communicate this issue with the casino? Ideally, please forward any relevant communication to petronela.k@casino.guru. Thank you in advance for your reply.

Dear Hauzi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.