HomeComplaintsGem24 Casino - Player is experiencing an undefined problem.

Gem24 Casino - Player is experiencing an undefined problem.

Amount: €10

Gem24 Casino
Safety Index:Fresh casino
Submitted: 27 Dec 2020 | Case closed : 17 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany complains about an uncertain issue. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

Can neither in

In the full picture mode, still do something in the small picture so that the picture warps and you cannot click any button

Automatic translation:
Public
Public
3 years ago

Dear Mike,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
Public
3 years ago

Dear Mike,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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