Gate 777 Casino - Player faces issues withdrawing due to change in payment policy.

I submitted the withdrawl, and a couple of days later I recieved an email telling me that Debit cards are no longer an approved method of payments when making a withdrawl.

So I rang the bank to ask why my debit card cant be used for a withdrawl.

The person I spoke to explained the reason, due to security reasons.

So I log in to the casino to talk to Live Chat, to ask what other payment methods were available for me to withdrawl the funds to.

I asked Live Chat if I could withdrawl by means of Bank Tranfer, and was hoping this would be an option.

Live Chat responded by telling me to choose from a list of other debit cards I had used in the past. They obviously weren't aware tjat the banks are not permitting funds to go into debit cards anymore.

So the only other option was to Open an E wallet, and a deposit had to be made from the E wallet in order to make a withdrawl.

Later on after I had made a deposit using the E wallet, I recieve an email from accounts@gate777.com telling me that if there were no other payment methods that I an use, to withdrawl by Bank Transfer, and to update my banking details.

Now that would piss anyone off in that position.

My question is..

Is that a common practice, wanting the account holder to make another deposit in order to claim the funds I won?

And not allow me to withdrawl by Bank Tranfer.

Hello tinangarare,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gate 777 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do I understand it correctly that you deposited with a wallet and still can't withdraw with it and the casino recommends you to use bank transfer? When was the last time you spoke to the casino and what was it about?

Please note that it is a common practice as the casino sometimes can't affect which methods are available and every time the player uses a new method to withdraw, a deposit is needed first to verify the payment method.

Looking forward to your answer.

Regards,

Nick

They sent me an email asking for my bank statement with my full details and transit code as well as Swift code, which I sent. Im still waiting to hear back from them.

Sorry Yes my Account is Verified

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3 days agoDetails

Dear Tina-Marie,

Username: whispercat

We are reaching out to you for the withdrawal of your remaining cash balance on your account.

To successfully process your outstanding balance, we would need an official bank statement containing all the following:

- Account Holders Name

- Bank Name

- Bank Address

- Transit Code

- Account Number

- SWIFT Code

Once we receive this, we will attempt to pay the balance to you.

Kind Regards,

Accounts team.  

Thats the reply I got but just waiting to hear back. They said it takes 2 business days before my documents are reveiwed.

I have had this account for at least 3 years, and have made withdrawls in the past.

I am happy to say that the issues have been sorted.

I have recieved an email telling me that the funds will be transfered to my bank account by bank transfer wirhin 3 to 5 business days.

Dear tinangarare,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru