HomeComplaintsGarilla Casino - The player's withdrawal is delayed.

Garilla Casino - The player's withdrawal is delayed.

Amount: 100,000 руб

Garilla Casino
Safety Index:Fresh casino
Submitted: 02 May 2023 | Case closed : 17 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's withdrawal is delayed for a day. The complaint was closed as the player stopped responding.

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1 year ago
Translation

In the casino, the rules indicate that the payment is processed within 24 hours, this time has already passed, I wrote to support and they said they will ask to speed up the withdrawal, and so no one moves and does not withdraw even after 24 hours as indicated in the rules

Automatic translation:
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1 year ago

Hello nikolajromancev9,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Garilla Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear nikolajromancev9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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