The player from Mexico had experienced issues with the withdrawal process at an online casino. After waiting for three business days, he had reported that the casino claimed he didn't have any active withdrawal requests. His account had already been verified and he had stated that he didn't use bonuses, only his own money. The player later informed us that the casino had contacted him and resolved the issue. As a result, we had marked the complaint as 'resolved' in our system.
Gangsta Casino - Player's withdrawal status is untraceable.
Amount: Mex$7,268
Gangsta Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 days ago
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1 week ago
Translation
I've been waiting for over three business days since I requested a withdrawal from the casino, and they're telling me in chat that I don't have any active withdrawal 
Automatic translation:
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1 week ago
Hello MORALESLIC4,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gangsta Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 week ago
Translation
If it is already verified, I do not use bonuses, I always play with my money 
Automatic translation:
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1 week ago
Translation
The casino already sent me a message, everything is in order
Automatic translation:
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6 days ago
Dear MORALESLIC4,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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