Gamix Casino - Player’s withdrawal has been confiscated.

One week ago I have opened an account to their site.

I have deposited more than 6 times with a total value of around 600 Eur

I haven t taken any bonuses, after a while I have won a jackpot with a value of 1700 eur.

When I tried to withdraw they communicated that they investigate my withdrawal.

Day after they they kept telling me that the relevant team is working on.

I have waited for 7 days even though in their terms the maximum time to wait is 48 hours.

After 7 days they communicate me that i have violated their terms, without telling me what term, nothing.

And they want to pay me only the last deposit.

Dear Iulgrozea,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Which games did you play - slots, live casino, sports betting, etc.?
• Could you please advise if you have passed the KYC verification?
• Do I understand correctly that this was the only explanation you received from the casino? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I played many slot games and they never asked KYC.

I forwarded the last communication where they inform me that wont tell me the reason or closure.

Thank you very much, Iulgrozea, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Iulgrozea for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Gamix Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

Any news here??

Dear Iulgrozea, the casino has provided me with evidence of jackpot abuse, the casino has already implemented an update to circumvent any possibility of this strategy in the future and due to that reason has confiscated your winnings and wants to return your deposits. We deem the steps the casino has taken to be justified and we recommend taking the deposit amount. Let us know when you receive it!

Jackpot abuse ?

Are you serious?

Please explain to all who will read.

I have deposited 600 eur in total without winning and I get lucky and win after all, and of course like any other player i wish a jackpot hit me but i m not in control obvious dude.

When you go in Vegas and play on couple cents a bet and win it s that abuse?

also its been also a month and they havent send me nothing

you are clearly biased here and very disappointed

Your session ran for almost 5 days without any pause. More than 100,000 bets we made in the 5 day period. That's far from going to Vegas put a couple of cents on a bet. I will contact the casino about your deposit and afterward, we will close your complaint. Thank you for your patience during this time!

Yes because i left my laptop on auto play, for this is made that function.

Dude please transfer this matter to another human being because you are really amateur in this field or very bad at math.

And I will explain you why: at that game you make 3 bets per second .

100.000 bets / 3 = 33.000 seconds played, that means less than 10 hours played totally.

And you are telling me that they closed all the players who played 10 hours in 5 days?

Show me one proof, just one Peter.

If not you are clearly biased.

Its just my fault because I m putting my trust in you and looks like is just about money for you.

I know that I haven t break any rules that I accepted at registration, you know too.

And I m 100% that they haven t closed anyone because they played 10 hours in 5 days, and you know too.

be fair this is all i ask

Dear Iulgrozea, as requested I have reviewed your complaint with the team and we have requested additional information from the casino to help us resolve this issue. I will update you about any further developments. Thank you in advance for your patience!

Thank you very much for looking into it.

I really hope that we can solve this in a friendly way, I feel like I m being wronged.

They tried everything to not give me my winnings after I have deposited more than 600 euro in 5 different days and lost each time. After a win, they closed my account, for me it’s obvious their intentions.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

yeah.. so they didn’t answered, classic.

.

I am wondering why you still promote scam casinos?

I think you owe me some excuses for accusing me for abuse and I will try now to hurt them financially as much as i can

Dear Iulgrozea, the casino previously stated that the game provider has issued a statement that the game will be updated to prevent this type of gameplay but as they were not able to provide us with the statement itself we are unable to side with them in this issue. The casino is responsible for the games they implement and if this type of gameplay was allowed by them they should honour all the winnings and pay them out before the update on the game is implemented. As the casino chose not to pay out the winnings we deem their actions are against our Fair Gambling Codex and we are forced to close this complaint as 'unresolved'. Thank you for your cooperation during the process. I am sorry I cannot be of more help on this occasion.

Kind regards,

Peter