Gamegram Casino - Player's account is locked and funds are delayed.

Hi Team,

I was trying to withdraw I was asked for a selfie and my id with words written I complied then I was asked for more and I complied now they locked my account and took away my access. This is very unfair. I wanted to be paid out as I deposited 9 ltc. They won’t even reply. First I was told it’s transferred to manually being done and then randomly got asked for all that which I complied too. Now they won’t reply it’s been 2 hours.

Dear sati725,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I made a couple withdrawals and then had nothing but issues while trying to withdraw. Also this is what they said in regards to it…

They told me and stated it takes 2-5 minutes for withdrawals and then because I won too much took way longer than that and replied 30 minutes late after I played again even though I tried to withdraw in the allotted time it’s supposed to take. They waited to see me play again so I would lose money this is a scam they locked my account twice in two days.

Dear sati725, have you received any results of the investigation mentioned by the casino in the latest screenshot?

Is your casino account still locked?

Nothing received yet. Nothing indicating any evidence of me being refunded all the issues.

So you’re now profiling me for being from Canada? Every other withdrawal has been told to me to be 2-5 minutes. Even the other withdrawals I did do were literally 2-5 minutes, so why the big switch up? Now cultural profiling as well as all these issues, and you expect me to just be okay with it? Every other time the withdrawal was 2-5 minutes, but magically when I win a little extra it takes hours? I’m asking for a refund of the amount it shouldn’t be too hard to do for a casino of your size. Also I was blocked prior to any conversations I can send screenshots which I’ve attached one.

It won’t let me attach it, can I send it to you casino guru?