The player from Italy experienced some issues with the game. The player couldn't provide strong enough evidence supporting his claims, therefore we were forced to reject this complaint.
Gamdom Casino - Player’s experiencing technical difficulties.
Amount: €9,000
Gamdom Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
Translation
gentlemen I on this casino play only a crash would be the arrow that rises and stops at a given percentage ... a first a second and a third time I clicked on stop always on 1.35x (since for the statistics 9 out of 10 it gets there always) and the game did not make me collect, stopping around 1.50x despite my numerous clicks to stop my game ... I disputed the story and they ask me for a video recording of what happened now, I do not register my bets and I am sure I have stopped the ascent to 1.35x plus they are in fiber on 14.3 mega in actual downloads per second they guarantee the instantaneousness of the clickstop ... I would like my deposits back obviously I guarantee you a 25% which now you can help me, i have all the material you want on deposits and emails thanks ps i played through bitcoins purchased on coinbase and binance
Automatic translation:
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2 years ago
Dear pieropelush,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I apologize, but I don't understand the issue. Do you happen to have some kind of proof so I can better understand what happened, for example, a video recording or screenshots?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru, or alternatively, post it here.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Mrs. Kristina when I play I never register the bets (it is already specified above) for the rest I keep email and screeshot I can send you everything by email if you prefer ...
Automatic translation:
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2 years ago
Thank you for your reply, pieropelush. Yes, please forward all the available evidence to my email address (kristina.s@casino.guru).
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2 years ago
Thank you for your email, pieropelush. I am sorry, but I don't see any strong enough proof that something wrong is going on.
Please understand, that it is very difficult for us to proceed with this case without supporting evidence, and unfortunately, we are not able to confront the casino under these circumstances. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
