The player from Greece had made significant deposits at Gamdom casino and won a total of 4,000 euros, bringing her account balance to 20,000 euros. Despite having a fully verified account, she faced ongoing issues with withdrawal as the casino claimed her account was linked to others, leading to repeated unhelpful responses in live chat. The Complaints Team intervened, and after communication with the casino, it was confirmed that the player's account had been cleared and reopened. Ultimately, the player successfully received her winnings, and the complaint was marked as resolved.
Gamdom Casino - Player is facing withdrawal issues due to account restriction.
Amount: €20,000
Gamdom Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Gamdom Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
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1 month ago
Hello..i have one account in Gamdom casino and i have make 16.000e deposits so win 4000 and my account now have 20.000 in...my account is full verify and i continue to ask withdrawal but do not pay me and tell me that my account is conect with others account..!!!i can not understand what is this mean..in live chat tell me the same all the time...i do not know what i have to do!!!my username is v******** and e mail to register is v**********@outlook.com...i can login in my account but i can not make withdrawal my money..please help me.Thank you
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1 month ago
Dear tavlacret,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Did you make deposits using a payment method registered in your name?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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1 month ago
Hello.no nobody use same ip and nobody have account in gamdom casino..i make deposit via USDT from my wallet and my winnings is without bonus. Thank you
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1 month ago
Dear tavlacret, thank you for the information provided.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you use a VPN?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
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1 month ago
Hello..no i do not make withdrawal never before..just deposits of 16.000USDT. The KYC yes it is successful passed and i do not use Vpn..all contact with casino is by livechat but i have and some by e mail i find it and i send you in your e mail as soon as possible. thank you
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3 weeks ago
Thank you very much, tavlacret, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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3 weeks ago
Hello tavlacret,
I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a Gamdom Casino representative to join this conversation and participate in resolving this complaint.
Dear Gamdom Casino,
Could you comment on this?
Thank you in advance for providing the information.
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2 weeks ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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2 weeks ago
Hello everyone,
There was a flag against this user's account from both our sports provider and our CS team to look into certain suspicions. The player was informed this was being investigated and would be provided an update as soon as we had one.
The player has since been cleared and the account is open for use however they see fit. We appreciate your patience as we must do our due diligence when certain flags are raised.
Gamdom
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2 weeks ago
Why you say lay?my account is closed.I can not login and i have in my 20.000usdt...i try to recover password but even that i can not do!!!
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1 week ago
Dear tavlacret,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Stefan, Casino.Guru
