Gamdom Casino - Player is facing withdrawal issues due to account restriction.

Hello..i have one account in Gamdom casino and i have make 16.000e deposits so win 4000 and my account now have 20.000 in...my account is full verify and i continue to ask withdrawal but do not pay me and tell me that my account is conect with others account..!!!i can not understand what is this mean..in live chat tell me the same all the time...i do not know what i have to do!!!my username is v******** and e mail to register is v**********@outlook.com...i can login in my account but i can not make withdrawal my money..please help me.Thank you

Dear tavlacret,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Did you make deposits using a payment method registered in your name?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards,

Dominika

Hello.no nobody use same ip and nobody have account in gamdom casino..i make deposit via USDT from my wallet and my winnings is without bonus. Thank you