Gamblo Casino - Player didn't receive a bonus from the casino.

nelson,

Well played!

You placed second in a recent Gamblo Blackjack tournament!

Your $1,500 bonus will be added to your account if you make a minimum deposit of $20 in the next 24 hours.

Look, I want to make a complaint about the casino, it puts on a promotion and it doesn't comply. Look, I deposited the 20 and they gave me the 1500 bonus as they say.

Dear Nelimal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Would you be able to explain when exactly did you deposit in the casino in order to receive the bonus? Did you contact casino support regarding the issue? What did they reply?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for answering, but I already paid the bonus. It was the profit for playing in the tournament. Solved, thank you.

Dear Nelimal,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru