HomeComplaintsGamblii Casino - The player's requesting a refund.

Gamblii Casino - The player's requesting a refund.

Amount: 150 CHF

Gamblii Casino
Safety Index:Very low
Submitted: 14 Jan 2023 | Case closed : 06 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's requesting a refund as he claims that the casino uses fake games. The complaint was closed as the player stopped responding.

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1 year ago
Translation

The casino offers fake pragmatic games, these behave atypically for the provider, I expect the refund

Automatic translation:
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1 year ago

Hello Basel999,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gamblii Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How much did you deposit into the casino? Do you have any proof showing that the games are fake? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

No, I am not in contact with the casino.


the pragmatic games at that

casinos appear on sweet bonanza and gates of olympus multi numbers that never appear in the original games. It is also not normal that, for example, there are around 3-4 more free spins in each round.

the games are definitely fake and not original.


Automatic translation:
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1 year ago

Hello Basel999,

Did you suffer any loss due this fact? Why did you even play it if you claim that they are fake?

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1 year ago
Translation

Good morning

I only noticed it later.

A casino that offers fake games is not serious in my eyes?

is it my job to check this? I am requesting the casino to refund my deposits.

I don't want to play in a casino that offers fake games.

Thanks

Automatic translation:
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1 year ago

Hello Basel999,

How much is your remaining balance on your casino account?

Please note that if it's zero and you have used your money, you can't request a refund.

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1 year ago

Dear Basel999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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