The player's requesting a refund as he claims that the casino uses fake games. The complaint was closed as the player stopped responding.
Gamblii Casino - The player's requesting a refund.
Amount: 150 CHF
Gamblii Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
Gamblii Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
The casino offers fake pragmatic games, these behave atypically for the provider, I expect the refund
Automatic translation:
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1 year ago
Hello Basel999,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gamblii Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? How much did you deposit into the casino? Do you have any proof showing that the games are fake? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
No, I am not in contact with the casino.
the pragmatic games at that
casinos appear on sweet bonanza and gates of olympus multi numbers that never appear in the original games. It is also not normal that, for example, there are around 3-4 more free spins in each round.
the games are definitely fake and not original.
Automatic translation:
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1 year ago
Hello Basel999,
Did you suffer any loss due this fact? Why did you even play it if you claim that they are fake?
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1 year ago
Translation
Good morning
I only noticed it later.
A casino that offers fake games is not serious in my eyes?
is it my job to check this? I am requesting the casino to refund my deposits.
I don't want to play in a casino that offers fake games.
Thanks
Automatic translation:
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1 year ago
Hello Basel999,
How much is your remaining balance on your casino account?
Please note that if it's zero and you have used your money, you can't request a refund.
