The player from Germany had requested four withdrawals of 500 euros each, but all were declined. The casino had requested the use of alternative withdrawal methods, and a system error had prevented withdrawing through Myfinity, as the player was prompted to use the same method as deposits. The casino had indicated that verification was incomplete due to missing documentation from the player, and the player had been advised to provide the necessary information to complete the process. However, due to a lack of response from the player, the complaint was rejected.
Gamblezen Casino - Player’s withdrawals declined due to method issue.
Amount: €2,000
Gamblezen Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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3 months ago
Translation
I have a problem. I deposited using GPay MasterCard debit via my account. Withdrawals are possible using Crypto, Myfinity, and bank transfer. I requested 4 withdrawals of 500 euros each, but all were declined because I was asked to use alternative withdrawal methods. Aside from the bank, I only have Myfinity. When I try to withdraw via Myfinity, a system error occurs, stating that I can only withdraw in the same way I deposited.
Automatic translation:
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3 months ago
Dear kevinkennethkb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
- Have you made any successful withdrawals before?
- Is there any alternative withdrawal method that would be suitable for you?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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3 months ago
Hello, Dear Casino Guru and Kevinkennethkb!
We were unable to pay the player's funds to his bank account because his withdrawals were returned by the payment system due to technical reasons.
We suggested that the client could use an alternative payment system. Kevinkennethkb made the minimum deposit from the MiFinity wallet and issued a withdrawal to it.
Since this was Kevinkennethkb first time using MiFinity, we needed to request verification. Kevinkennethkb provided all the necessary documents except a screenshot with the address, so the verification was not completed.
Kevinkennethkb could contact our support, and they will be able to send him a letter with an example where he can find the information necessary for verification. After this, Mifinity wallet will be verified and withdrawal of funds in the future with this method will not need any additional verification.
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Respectfully,
Gamblezen Casino Representative
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3 months ago
Translation
Thank you very much for the quick help. I have now attached screenshots.
Automatic translation:
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3 months ago
Hello everyone,
Thank you both for your replies.
kevinkennethkb, please keep us updated and let us know if there is anything new so we can proceed with this case accordingly. Thank you.
