The player from Hong Kong is unable to withdraw his funds due to ongoing KYC verification issues, despite providing various identity and address documents. He faces challenges specifically regarding address proof and feels the customer service responses are inadequate and repetitive.
Gamblezen Casino - Player's withdrawal is delayed due to KYC issues.
Amount: €2,471
Gamblezen Casino
Safety Index:HighSafety Index
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8.1
Gamblezen Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
4d 23h 44m 0s
Case summary
2 days ago
Public
Public
2 days ago
Hello vbn889900,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gamblezen Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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