The player from the United States had deposited $50 into his casino account, but it only reflected a deposit of $25. He was then trying to claim the winnings from the deposit. The Complaints Team had attempted to clarify the situation by asking the player several questions, including the date of the deposit and whether the player had passed the full KYC verification. However, the player did not respond to these inquiries within the given time frame. Consequently, we were unable to investigate further and had to reject the complaint.
Gamblemax Casino - Player is unable to claim their winnings.
Amount: $27,625,912
Gamblemax Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Yes I deposited 50 in my account and it doesn't show in my deposit I deposit 25 and it shows I deposited it I'm just trying to get my money I won what can I do I won it fair and square
Public
Public
9 months ago
Dear carbajaljose029,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Gamblemax Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
- When did you make your $50 deposit into the account? Do I understand correctly that this deposit has not been added to your casino account yet?
- Are you experiencing any difficulties with submitting a withdrawal request?
- Could you please confirm if you passed the full KYC verification?
- Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
