Gamblemax Casino - Player is unable to claim their winnings.

Yes I deposited 50 in my account and it doesn't show in my deposit I deposit 25 and it shows I deposited it I'm just trying to get my money I won what can I do I won it fair and square

Dear carbajaljose029,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Gamblemax Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

1. When did you make your $50 deposit into the account? Do I understand correctly that this deposit has not been added to your casino account yet?
2. Are you experiencing any difficulties with submitting a withdrawal request?
3. Could you please confirm if you passed the full KYC verification?
4. Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear carbajaljose029,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.