The player from Latvia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved after the player highlighted that the withdrawals had been canceled without explanation. Following the complaint, the casino processed the payment, and the player confirmed that the problem was now solved. We marked the complaint as 'resolved' in our system.
Gamblegate Casino - Withdrawal of player's winnings has been delayed.
Amount: €130
Gamblegate Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Hello Dear Casino guru , i recently tried this casino Gamblegate casino and won 130 euro then i completed Full KYC verification and made withdrawal same way i made deposit via Crypto ( ETHERUM ETH) and since 14.08.2024 this casino is delaying everything by each day telling their payment department is looking into it , and each day they have the same promise that my payment will be processed , then in 20th of August i think they canceled my withdrawal for 30 euro and 100 euro , combined 130 together and asked me to make a new withdrawal in one payment , So I did it and now after 5 days i get notification that my withdrawal is canceled again by their side and without any explanation. Feels like poor and frauding casino.
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2 months ago
Dear shamejs23,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 months ago
Money was paid by them after realising about complaint , so i want to take this complaint down as the problem is solved.
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2 months ago
Dear shamejs23,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
