The player from Kuwait had a negative experience with the casino when the cashback bonus he was promised wasn't granted to him. The player confirmed the issue was resolved.
Gamb Casino - Player's didn't receive a cashback bonus.
Amount: 750 KWD
Gamb Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
They refused to give cash back by saying promotion expired. which I supposed to receive today 20% or 15% cash back they promised me to give me cash back
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1 year ago
Dear Alprince2001 ,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can better understand the situation. Could you please advise if you contacted the casino after the cashback wasn't granted to you on the 8th of February? What was their reply?
Would you be able to share the details of the emails from February 5th and 3rd regarding the cashback offer?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 year ago
Dear Alprince2001,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
