Gama Casino - Player claims that payment has been delayed.

well after i got account verification and won, i was not able to withdraw and evetime new requests from the casino it became like a joke , its a scam casino. and even they called me and after the number was blocked.

Dear ntohme,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello

To withdraw funds you need to complete the account verification procedure, namely, you need to upload selfies with your passport to the "Verification" section of the website. The selfies must be with a passport that has the number 16BA01981.

We are sorry, but as we can see you have used your funds to play the game and currently have no funds in your balance for withdrawal. You should have been verified and then the withdrawals would have been processed.

Are you serious, I sent u all documents millions of times and never been verified. And you tell me you played with your balance since it’s a scam that is why I played . And no more respond from your representative on there what’s up and no more reply. It’s too much this is a scam casino please all be aware

Please note that your documents were always checked as soon as possible, the reasons for rejection were displayed in your personal account, you could also get this information from the support chat. Accepted photos were also marked with a specific marker. Your account is still not verified because you provided photos of 2 different passports with different serial numbers. At the moment we are waiting for your selfies with document 16BA01981. If necessary, we will provide the entire confirmation base to the forum administration.

Please note that your documents were always checked as soon as possible, the reasons for rejection were displayed in your personal account, you could also get this information from the support chat. Accepted photos were also marked with a specific marker. Your account is still not verified because you provided photos of 2 different passports with different serial numbers. At the moment we are waiting for your selfies with document 16BA01981. If necessary, we will provide the entire confirmation base to the forum administration.

Dear ntohme,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

no, i played with the balance and they are lying because i sent them all documents and they are a scam a scam casino . so please inform all that to all players.

Verification was not passed due to the fact that initially you uploaded a passport photo with the number 16BA01981 for verification, after which you started uploading another passport photo with a different number and the selfies you uploaded were also with a different passport. You were asked for selfies with passport number 16BA01981, since we did not receive this document from you, the account was not verified in full.

i sedn all documents to kyc@gama.casino million of times even also downloaded it . so please stop scamming people , its a fake casino. i been informed that i was verified and i can make a withdrawal i made then it was cancelled and again asked to download all documents . so please come on.

Dear ntohme,

Can you please explain the situation regarding the 2 different passport numbers? Would it be possible to forward them to nikolas.b@casino.guru for further review?

Looking forward to your response.

Regards,

Nick

Dear ntohme,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hi, i already sent u all the documents requested . these documents are all sent to kyc@gama.casino and everytime the answer was not aproved.

To complete account verification, you need to upload a selfie with passport 16BA01981 so that the selfie has all 4 corners of the document, your hand and the data in the passport are clearly visible and readable. Previously, you uploaded selfies that did not meet the requirements, namely, the data was not clearly visible and you could not see the entire document.

My god , really too much, I sent this type of documents the Casino requested more than 10

times to the email given and I recieved a message on live chat that my account was verified , please if u can send u the chat conversation and u can be sure and after making the withdrawal again I was asked to re submit all files and the what’s up number that contacted me he never answered my calls

On the user's side, we have not received a new, correct selfie with the correct passport. Without this selfies the account cannot be fully verified

I think now guru have the full view , since I won from the first bet 70,000$ and I was not able to withdraw till I just played it all . Since it was clear for me it’s a scam . So now u can judge. And hope there won’t be many people that felt to this scam.

Dear ntohme,

If the casino is requesting the same document again, it typically means it was provided in an incorrect format, and it just needs to be resubmitted correctly. I understand the casino’s perspective; with two different passports provided, they needed additional verification documents.

However, if your balance has already been lost, there is little more we can do, as the original issue is no longer relevant. If you’re dissatisfied with this casino, I would suggest considering a different one that may be a better fit.

If there’s anything further we can assist you with in the future, please feel free to reach out. For now, we will proceed with closing this specific complaint.

Best regards,

Nick