HomeComplaintsGalactic Wins Casino - The player's withdrawal is delayed.

Galactic Wins Casino - The player's withdrawal is delayed.

Amount: 180 R$

Galactic Wins Casino
Safety Index:Below average
Submitted: 16 Jan 2023 | Resolved : 23 Jan 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for a few hours. The complaint was resolved as the player received his money.

Public
Public
1 year ago
Translation

I started playing at the casino by making deposits through PIX

When I go to make my first withdrawal, my surprise does not appear as an option to withdraw by PIX.


The website has a News on how to do it by pix. But it is impossible


https://www.galaxyno.com/pt/news/symbol-drops-slot-games


There is no option of the type of transfer desired and as informed on the casino page. I contacted via chat. They sent me an email asking for documents and so on. I sent but did not receive my money until this moment. They accept the deposit as PIX which is an immediate transfer. Then when I request my withdrawal for the same type of pix transfer. I just don't know when I'll get my money.

Automatic translation:
Public
Public
1 year ago

Hello TiagoSantos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Galaxyno Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Public
Public
1 year ago
Translation

I followed what it says on the link page I sent.

Real money bet balance.

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Private
Private
1 year ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
1 year ago

Thank you TiagoSantos for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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