The player's withdrawal is delayed for a few hours. The complaint was resolved as the player received his money.
Galactic Wins Casino - The player's withdrawal is delayed.
Amount: 180 R$
Galactic Wins Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
Galactic Wins Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I started playing at the casino by making deposits through PIX
When I go to make my first withdrawal, my surprise does not appear as an option to withdraw by PIX.
The website has a News on how to do it by pix. But it is impossible
https://www.galaxyno.com/pt/news/symbol-drops-slot-games
There is no option of the type of transfer desired and as informed on the casino page. I contacted via chat. They sent me an email asking for documents and so on. I sent but did not receive my money until this moment. They accept the deposit as PIX which is an immediate transfer. Then when I request my withdrawal for the same type of pix transfer. I just don't know when I'll get my money.
Automatic translation:
Public
Public
2 years ago
Hello TiagoSantos,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Galaxyno Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
