Galactic Wins Casino - The player's bonus was not credited.

I deposited more than $1,000 month of march 2023 i ask for my cashback several times i been loyal to this site and loses i never complain all i want is my monthly cashback they blocked me. Please help me to claim i dont know how much the exact amount for monthly cashback. I have a permanent job where i get to deposit for entertainment.

Hello ninocoe,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Galaxyno Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Were you eligible to receive the cashback bonus at all? Is your account currently closed and if yes, for what reason? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

You have your records on your data i am asking my cashback and i spoke your 1 employee he told me his supervisor and he blocked me. I send messages on you galaxyno support for players but they ignore. I just want mycashback because the money i used to deposit there is from my swet as a worker.

Please give me my monthly cash back i deposited more than 1,000 cad for the month of march. The supervisor i spoke he did not give me chance to receive before he blocked me on your online casino site i am loyal on your site but sad i treated like this i have friends that i refer on your site too. Let me withdraw my cashback if you don't allow me to use for playing and you can continue to blocke me

Hello ninocoe,

Please understand that we are not the casino - we are an independent website with casino reviews.

In order to continue resolving your issue, please answer to my previously asked questions.

March they close it third week, i ask them why they blocked my account but they are not answering me. April 11 iask them on their support but there is no response until now.

I am vip member and almost 2years playing galaxyno casino. And all my details is legit on the account.

Hello ninocoe,

Could you please advise if you had any remaining real balance on your casino account when it got closed?

Yes i deposited more than 1K cad THROUGH MY ETRANSFER FOR THE MONTH OF MARCH, I HAVE CASHBACK AND THAT IS MY CONCERN.

Hello ninocoe,

Is the deposited money still on your account or only the bonus money?

I deposited through etransfer several times more than 1k in 1night to galaxyno and i lost which i accept but i want to claim the MONTHLY CASHBACK for the month of march. Now its MAY, and i don't receive anything because they block me.

Hello ninocoe,

Unfortunately, if you had no real balance money on your casino account, they had right to close your account without any explanation.

Can you please forward your communication between you and the casino for one last check?

Sorry i did not know that, i deposited more than 1k cad real money and. CAshback is withdrawable so i believe that is consider cash.

Hello ninocoe,

As cash-back is considered to be as a bonus, if you did not have any real balance at the casino, we can do basically nothing as they had right to close your account.

Is there anything else we could assist you with? If not, the complaint will be closed.

Dear ninocoe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.