Galactic Wins Casino - Player's withdrawal was canceled and the account was blocked.

My withdrawal was cancelled and my balance was erased. I am now unable to access my account. I have made many deposits but this occurred on my first withdrawal.

Dear lymario2001lol,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Galactic Wins Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from the casino for why your balance was erased and your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear lymario2001lol,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.