The player from Finland had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received by that time. After he submitted his complaint, he confirmed that he had completed the KYC process and the casino had approved his withdrawal. The player had requested an extension of the complaint timer to 7 days. Later, he notified us that the casino had paid out his winnings. Consequently, we had marked the complaint as 'resolved' in our system.
Galactic Wins Casino - Player’s winnings haven’t been received yet.
Amount: €1,004
Galactic Wins Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Galactic Wins Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Casino have answered that payment team is checking withdrawal. The casino normal withdrawal settle is 3-5 working days. I haven't have problems their sister casino but galactic wins withdrawal takes more than expected so i make complaint here.
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11 months ago
Dear Subsbite,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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11 months ago
I got the answer from casino that they are willing to pay so i need to wait a bit longer to get the withdrawal.
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11 months ago
Dear Subsbite,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
