Gala Casino - Player's deposited funds are missing.

i put 60 pounds in my account last year where as it gone i did not use it last year come to play with it this year and it is gone

Hello weeklywins,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gala Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When did you deposit and since when are you inactive in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear weeklywins,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.