The player was unable to withdraw her bonus winnings as it was supposed to be restricted for her. The casino requested documents to complete the verification process. After several complications, she was allowed to withdraw her winnings via an alternative payment method. The player confirmed that she received the funds, but only the amount of $73 - likely the maximum cashout amount from no deposit bonus minus a processing fee. Later, we rejected the complaint because the player did not respond to our messages and questions.
Funclub Casino - The player's unable to withdraw.
Amount: $1,500
Funclub Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
Funclub Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello I got the bonus and played with 300 usd made it to 1500 usd. I asked the support to pay me the money. The answer came that Germany is not available for this. I wasn't satisfied with that and asked again and the answer came that I had to complete the whole process first with 35 euros... I don't understand the world anymore, I need help and would like the money because I was very happy about it . Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Hello Bianca,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Funclub Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first bonus in the casino or you had any in the past? Do you still have any balance on your account? Could you please elaborate that 35€ part as I'm not sure if I understand it correctly.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hi, thanks for the quick response. I was told I should deposit 35 euros and let the process run through to the end, but I still don't get the money 😕... No, that was the first time I won that much, and I think it is then that's my money too. Thank you Nick and remain with best regards. Bianca 😊
Automatic translation:
Public
Public
2 years ago
Hello Bianca,
Could you please specify the exact date of you withdrawal request and the date of depositing the 35€? Did you go through the verification process?
Public
Public
2 years ago
Translation
Hello Nick, nice to read from you. The exact date was April 11th, 2022 when I did it. I hope I get the money I earned because I was really happy. Good evening and I look forward to an answer. Cheers Bianca
Automatic translation:
Public
Public
2 years ago
Hello Bianca,
As we usually recommend to wait 14 days for the verification and the first payout to be processed, and it was around 2 weeks ago, I would like to ask if there is any update regarding the case. If not, we will intervene.
Regards,
Nick
Public
Public
2 years ago
Dear Bianca,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
Public
Public
2 years ago
Translation
Hello Nick,
unfortunately no news on the receipt of the payments. You can intervene, so thank you for that.
Kind regards
Bianca K*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Thank you Bianca for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Public
Public
2 years ago
Hello, Bianca,
I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Funclub Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Funclub Casino Team,
Could you please clarify the player's situation in more detail? What should the player need to do to be able to withdraw her winnings?
Thank you in advance for providing the information.
Public
Public
2 years ago
We would like to ask Funclub Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.
Public
Public
2 years ago
Dear Bianca,
I was in contact with a casino representative. She assured me that your problem would be submitted to the person in charge. She should keep me informed of progress.
Currently, I am waiting for the information and update. I sincerely hope someone will contact me soon.
Once I have any news, I will let you know. Or, someone will comment directly here. Please, let's stay positive and patient.
Public
Public
2 years ago
We would like to ask Funclub Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.
Dear Funclub Casino,
Please note this is for the last time the timer will be extended. If there is no progress until the timer is elapsed, the complaint will be closed as unresolved.
Public
Public
2 years ago
Translation
Hello, very pleased with the news. Thank you for your efforts. Yes, I am patient and I look forward to an answer.
Kind regards
Bianca K*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Hello Bianca & Branislav,
Hope you're doing well.
We would like to apologize for the delay in our response on the forum and for what you had to go through. But we've checked your account and found that you have completed the play through, congratulations on that! You can go ahead and raise the withdrawal request and send the pictures of the following documents on: kyc@funclubsupport.com :
1) Front & back copy of your photo ID proof (Either a Passport or Driving License)
2) Selfie holding the same ID in your hand (details on ID should be clear enough to read & match)
3) Recent copy of your utility bill
Please contact us on our 24/7 chat support for instant help or guidance (if required).
We appreciate your patience with us.
Regards
Support Team
Funclub Casino
Public
Public
2 years ago
Translation
Hello very pleased with the message and I am pleased that we were able to clarify this, but why do you need my electricity bill???.
Kind regards
Bianca K*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Greetings all,
Thank you, Funclub Casino Team, for your reply and for providing the explanation.
Dear Bianca,
It is a common requirement and an industry standard. Your utility bill is necessary to confirm your address.
Please, let us know once you have done the above-mentioned steps and have any news from the casino regarding your verification and/or withdrawal issue.
Public
Public
2 years ago
Translation
Thanks Branislaw for the explanation. Yes, I will forward the documents by e-mail to the so-called address, we'll see what happens. Many thanks for your efforts.
Kind regards
Bianca K*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Alright, Bianca. I am looking forward to hearing from you soon with positive news.
Now I am extending the timer and I will wait for your update.
Public
Public
2 years ago
Translation
Hello Branislaw,
I hope it goes well. Just wanted to let you know that I just emailed the payout documents to the casino's email address.
Kind regards
Bianca K*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Hello, Bianca,
I will extend the timer and will wait for an update. Please, let's provide the casino with a few business days to review the documents and let us know once you have any news from the casino regarding the verification.
Public
Public
2 years ago
Translation
Hello Branislav,
I will do that, thanks for the info. Wish a good day.
Warm wishes
Bianca
Automatic translation:
Public
Public
2 years ago
Dear Bianca,
We have received the documents that you have shared however the utility bill is not a complete picture and as far as we verified its from 2019. We need a picture of your recent utility bill which should be less than 3 months old. Banking has already responded on your email requesting to the sent the recent bill and a complete picture.
Also you have not raised the withdrawal request yet. I would request you to please raise the withdrawal request on your account. Please feel free to connect with our 24/7 chat support if you need any assistance in order to raise the withdrawal or for any other query or concern(s).
Thanks & Regards
Support Team
Funclub Casino
Public
Public
2 years ago
Translation
Good morning,
I am very pleased to request the current electricity bill from DEW21 by e-mail today and will send it to you as soon as it arrives. Will request the payment on the platform later. Many thanks for that.
Kind regards
Bianca K*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear Bianca,
We will be looking forward for it.
Have a great day ahead.
Regards
Support Team
Funclub Casino
Public
Public
2 years ago
Good to see progress.
Bianca, please let us know once you provide the casino with the missing document.
Public
Public
2 years ago
Translation
Good morning Branislav,
Will let you know as soon as I email the document to the casino.
Kind regards
Bianca K*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Translation
Hello Branislav,
Wanted to tell you now I have the missing document which shows that I am making ongoing payments to the electricity provider. I also requested the payment with my current bank details. I wish you a nice day. Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Hello, Bianca,
Thank you for the update.
Once you send the necessary document(s) to the casino and you have a reply from it, please share the news with us.
Have a nice weekend.
Public
Public
2 years ago
Translation
Hello Branislav,
I've already sent it but haven't gotten an answer yet, I think it will take a while. Thank you we read each other.
Kind regards
Bianca K*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear Bianca,
We have received the email but unfortunately the documents that you have sent are not opening up. it gives an errors stating format not supporting or corrupted files. Can you please click a picture of your recent utility bill and send it in JPEG format.
Regards
Support Team
Funclub Casino
Public
Public
2 years ago
Translation
Hello, I've only just read the message, I'll send it again tomorrow. Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Translation
Hello just wanted to let you know, I'm trying to send the electricity bill to the e-mail address, but it always appears on hold, is there another alternative, because I'm waiting for my payment. Best regards and until then...
Kind regards
Bianca K*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear Bianca,
Did you try to take a photo of the document and send it to the casino via email? Where is the problem, please? Are you able to provide the casino with the necessary document?
Public
Public
2 years ago
Translation
Hello Branislav,
Yes, I have several times, but every time there is a queue from gmail...that means some problem from funclubcasino. So I asked for an alternative, possibly Whatsup or another email where I can send it.
Kind regards
Bianca K*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Hello Branislav and Bianca,
Hope you're doing well!
@Bianca - We would like to tell you that there is absolutely no problem with the email as we are receiving all the emails on the given email address. You can try again sending it to the following email addresses. Please make sure that you sending the email from your REGISTERED email address with the casino.
You can send the documents on:
- kyc@funclubsupport.com
- info@funclubsupport.com
Please connect with our 24/7 chat support if you face any issues in sending the email and we will help you with it.
Regards
Support Team
Funclub Casino
Public
Public
2 years ago
Translation
Hello Funclub Casino and Branislav,
I just took the E.mal info@....... It worked, so I thank you for the message.
Greetings
Bianca K*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Greetings all,
Good to see we finally moved forward.
Dear Bianca,
Please let us know as soon as you receive any news from the casino regarding the provided document(s).
We are looking forward to hearing from you soon.
Public
Public
2 years ago
Translation
Hello Branislav,
Of course I'd be happy to, as soon as I have feedback, I'll share it with you.
Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Hello Bianca and Branislav,
@Bianca - We want to apologize but it seems that due to some technical glitch we have lost some documents and yours were also part of that lot. We would request you to please send all the documents that you have sent once again on the both email addresses that is mentioned above.
We appreciate your patience with us.
Regards
Support Team
Funclub Casino
Public
Public
2 years ago
Translation
Good evening Funclubcasino and Branislav,
Tomorrow I will send all the documents again by e-mail, and then we hope that the result will finally come.
Warm wishes
Bianca
Automatic translation:
Public
Public
2 years ago
Translation
Hello, short info do you have the documents to finally start the payment. Nice to read from you.
Warm wishes
Bianca
Automatic translation:
Public
Public
2 years ago
Dear Funclub Casino Team,
Could you please provide us with an update on the player's issue? Did the casino receive all the necessary documents? What is the status of the player's verification process?
Public
Public
2 years ago
Translation
Hello Branislav,
Have no problem with Funclub Casino. I have already sent all documents for the second time, as the first ones simply got lost. And still waiting for a reply from Funclub casino.
Cheers Bianca
Automatic translation:
Public
Public
2 years ago
Translation
Dear fun club casino...
I don't understand that at all but well then I'll send you again. Because for the first time my documents have disappeared. So do that tomorrow, and I'll give you the information here again that you've been sent for the third time.
Cheers Bianca
Automatic translation:
Public
Public
2 years ago
Dear Bianca,
After sending an email or emails, I recommend you check the email inbox folders to be sure you do not receive an automatically generated reply from the system that the email was not received/sent successfully, and also the outbox folder to see if all emails are visible there as successfully sent (also try to open them). In the case of attached files exceeding a few MB, try to send them in parts and divide them into more emails.
Please, let us know once you send the necessary documents.
Public
Public
2 years ago
Translation
Hello Funclub Casino and Branislav,
Now I have sent the documents to elwin....@ and so on, I have confirmation that everything went well. I hope it finally works.
Greetings Bianca 👍
Automatic translation:
Public
Public
2 years ago
Hello All,
@Bianca - Thank you for sending the documents once again. We really appreciate your time, effort and your patience with us.
We checked the documents and found that the utility bill that you sent is from November 2021. Kindly request you to please send the recent utility bill so we can process this request further.
Regards
Support Team
Funclub Casino
Public
Public
2 years ago
Translation
Hello Funclub Casino,
Now I have to go straight to DEW21, which is in town, and I won't be able to do it before Friday, because you don't do it by phone, so you only do the annual bill. But there are also the deductions for 2022 as you can see, so it is clear that these are my bills. As I said then only Friday will then send you.
Best regards Bianca K*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Translation
Good evening Funclub casino and Branislav,
I only get the document on Monday, will then send it immediately by e-mail. So have a nice weekend.
Greetings Bianca 👍
Automatic translation:
Public
Public
2 years ago
Dear Bianca,
Thank you for keeping us posted. We appreciate your patience and wish you a great weekend ahead!
Regards
Support Team
Funclub Casino
Public
Public
2 years ago
Translation
Hello Funclub Casino and Branislav.
Today I sent a screenshot of Dew21, called them and forwarded the message to info@....etc. It shows, as well as the annual bill, that it is my electricity provider. I need the money very privately because of a death in my family. So I'm finally asking you for the payment. At the same time I would like to thank Branislav and the whole team through your work it is possible to have this clarified. Greetings also to funclub casino.
Kind regards Bianca K***** 👍
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Greetings all,
Thank you both for the information and I am sorry for my delayed reply.
Dear Funclub Casino Team,
Could you please provide us with an update on the player's verification? Is everything alright and approved? When will she be able to withdraw her funds?
Public
Public
2 years ago
Hello All,
Dear Bianca: We're sorry to hear about the loss in the family. We've checked the email that you sent yesterday and it does not have any utility bill but you attached a picture of your email and unfortunately that will not be considered as a utility bill.
We would request you to kindly send us the copy of most recent utility bill.
Dear Branislav: Unfortunately till the time the player sends a recent copy of her utility bill we can not process this cash out further.
Regards
Support Team
Funclub Casino
Public
Public
2 years ago
Translation
Hello everyone.
You already have the annual accounts of DEW21, which also says that I make payments to the provider, I can't fake something like that. So please that's enough. The whole thing is starting to annoy me.
Best regards Bianca K*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Translation
Hello Funclubcasino and branislav,
I've now called DEW21, they can only send me an up-to-date invoice by post, they say it will be there in the course of the week. As soon as that's done, I'll take pictures of them and then send them to you. Because it's through the job center for me, I can't send anything there, it's approved until next year. And then it says that the deduction for electricity and gas will be paid from my rate. please answer L
Greetings Bianca
Automatic translation:
Public
Public
2 years ago
Translation
Hello Funclub Casino and Branislav.
Finally got the electricity bill in the mail, just emailed it to Funclub Casino. I also have an email confirmation. So my best regards to you.
Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Translation
Hello Branislav and Funclub.
Haven't heard anything yet and it's been 27 hours but verification of all documents have been received by Funclub Casino. Thought you would share that.
Kind regards Bianca to Branislav
Automatic translation:
Public
Public
2 years ago
Hello Bianca,
Thank you for sending the documents. Please wait and the banking will respond within 24 hours on your email.
Regards
Support Team
Funclub Casino
Public
Public
2 years ago
Translation
Good morning fun club casino
Thank you for the information.
Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Greetings all,
Thank you for keeping us informed.
Dear Bianca,
Could you please let us know once you have any news from the casino's banking department?
We are looking forward to hearing from you and hope the issue will be resolved soon.
Public
Public
2 years ago
Translation
Hello Branislav,
Sure, I will definitely do that, the 24 hours are not over yet. Thanks for answering.
Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Translation
Hello Branislav,
Hello, I'll do that as soon as the bank has contacted me. Thank you for your message.
Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Translation
Good morning Branislav,
Get back to me about it, no bank has contacted me yet, thought I'd give you some feedback.
Until then.
Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Hello, Bianca,
I will extend the timer until the end of this week. Please, let's stay patient and positive, and provide the casino with a few more business days to respond to your email and lastly sent documents.
If there is no progress until the timer expires, I will ask the casino representative to provide us with an update.
Thank you for your understanding.
Public
Public
2 years ago
Translation
Hello Branislav,
Thanks for your effort, nothing came up until now. Then I will do it as you suggested. Thanks a lot for this.
Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Dear Bianca,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or do not require any further assistance, we will reject it.
Public
Public
2 years ago
Translation
Hello Branislav,
Sorry that I'm only now getting in touch, the bank got in touch via e-mail, I've just given the requested details for the payment. It said 4-7 days. I'll let you know as soon as I know more. Thank you again for your efforts.
Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Alright, Bianca.
Good to see some progress. I am extending the timer and will wait for news. Please, let me know once you receive any updates.
Public
Public
2 years ago
Translation
Hi Branislav,
Yes, I will let you know as soon as I receive something. Thank you very much for your efforts.
Kind regards
Bianca K*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Translation
Hello Branislav, hope you are well. So still the same processing status, due 7 days are up, and no bank of the casino has made the payment, although my data for the payment of the bank is available. Thought you should know All the best and until then Bianca K***** 👍
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Hello, Bianca,
We are likely talking about 4-7 working days. You received the information of a time frame on 25th July 2022, or it looks like that because you shared this information on this date here.
7 working days will expire on the 3rd of August, 2022. I am extending the timer until the end of tomorrow. Please, provide us with an update on Thursday, the 4th of August. Then I will proceed with the complaint according to the available update.
Public
Public
2 years ago
Translation
Hi Branislav,
Yes, that would be okay, thank you for that and I will contact you on Thursday and send you information about the situation, I hope that I can send something positive by then. Greetings Bianca 👍
Automatic translation:
Public
Public
2 years ago
Translation
Good morning Branislav,
So I checked again on July 25th, 2022 and sent the details for the payout to the bank via email to the Funclub Casino. Today it would be 10 days where nothing happened. And the bank commented with a time of 4-7 days. I thought you should know that and remain with best regards Bianca 👍
Automatic translation:
Public
Public
2 years ago
Greetings,
Thank you, Bianca, for the update.
I still assume that when we talk about the bank, we mean the casino's department. Let me please ask you a few questions to clarify the current situation.
Do you have any pending withdrawal(s) in your casino account? If yes, what is its/their status? If not, should the casino make a manual transfer?
Public
Public
2 years ago
Translation
Hi Branislav,
I had the money withdrawn from the casino, indicated my wallet and am now waiting for the money to be transferred. Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Dear Funclub Casino,
If I understood it correctly, Bianca provided the casino with her payment method details via email.
Could you please provide us with the estimated time frame for processing Bianca's payment?
Public
Public
2 years ago
Hello Branislav and Bianca,
Greetings from Funclub Casino.
Please be informed that the withdrawal amount will be there in your wallet latest by Tuesday.
Appreciate your patience with us.
Regards
Support Team
Funclub Casino
Public
Public
2 years ago
Translation
Hello Funclub Casino and Branislav.
Thank you for the message. Have a good weekend. Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Hello,
Thank you for the update.
Dear Bianca,
Let's wait until the end of Tuesday. I am extending the timer. Please, let us know once you receive the payment or provide us with an update on Wednesday.
Public
Public
2 years ago
Translation
Dear Branislav,
I definitely do. Thank you for your efforts. Greetings Bianca
Automatic translation:
Public
Public
2 years ago
Translation
Hello Branislav,
As promised, I'll give an update on the situation. No deposit happened and it's Wednesday today 😕.
Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Translation
So no payment happened, just checked again as promised.
Cheers Bianca
Automatic translation:
Public
Public
2 years ago
Thank you, Bianca, for letting us know.
Dear Funclub Casino Team,
Could you please check Bianca's last withdrawal request and provide us with an update on its status? When can she expect the payment?
Public
Public
2 years ago
Translation
Hello Branislav,
I just informed the casino by email that the payout would only be possible via paybal, a wallet address would be sent, or my bank details would be sent manually. I hope it's finally working now. Have a nice weekend 👍 lg Bianca
Automatic translation:
Public
Public
2 years ago
Translation
Hello Branislav,
Just wanted to let you know that I'm in touch with the Funclub Casino via email. However, I have the problem that I have no idea about Bitcoin wallets, but they told me that there is only a payout with this. Why is this not possible via paybal or bank account?.
Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Translation
Hello Branislav and Funclub Casino,
Can I also request my payout via Ezee Wallet?....
Greetings Bianca 👍
Automatic translation:
Public
Public
2 years ago
Translation
Hello Branislav,
The bank has reported that I can only get the payment via Bitcoin wallet, but I don't know about it. Is Coinbaise a bitcoin wallet since I registered, I only have to verify the bank to complete it. Because they need these alpha characters as an address. can you answer me that
Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Dear Bianca,
Regarding your previous question(s) - I really do not know, why the casino has it currently set like this. There may be many reasons behind this situation. However, only the casino can answer the questions related to payment methods availability.
I do not really understand, what the question is exactly because I cannot see any question mark in your post at all.
Yes, Coinbase could be used as a crypto e-wallet. But, I strongly recommend you check the manual on how to use it correctly.
Since the time I asked the casino for an update, things changed again - is there any progress in your issue, Bianca? Are you able to request a withdrawal via crypto wallet?
Public
Public
2 years ago
Translation
Hello Branislav,
But I can make the payout via Bitcoin wallet, there are no other payout options, which I very much regret because I have no idea about such a thing. Can't you ask the casino if you can transfer it to my account?.
Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Greetings,
Please note that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it does not mean necessarily, that it will be offered for withdrawals too.
If you have been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Public
Public
2 years ago
Translation
Hello Branislav,
Thank you for your answer, I have just made a wallet with Bitcoin and sent the Bitcoin address to the Funclub Casino by email, so there is nothing standing in the way of a payout. I hope it finally works, but let me know if the money is there.
Greetings Bianca 👍
Automatic translation:
Public
Public
2 years ago
Translation
Hi Branislav,
It worked with my bitcoin wallet, now it takes 3-5 days I just got an email until the payout is there. Will keep you up to date.
Warm wishes
Bianca
Automatic translation:
Public
Public
2 years ago
Alright, thank you for the update, Bianca. I edited my last post and changed the timer, extending it until the end of next week (Friday - a maximum of 5 business days).
I sincerely believe this time it will be successfully processed.
So, let's wait, and please, let me know in case of any progress or an update.
Public
Public
2 years ago
Translation
Hello Branislav,
But I had to use Mycellium App as the address there, so I sent everything by e-mail, i.e. the wallet address for payment.
Thank you for your efforts.
Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Translation
Hello Branislav,
Unfortunately, this bitcoin wallet doesn't work either, I've never had anything to do with bitcoin and cryptocurrency, so I'm asking you, I need another payment option, can you please ask Funclub if that's possible, I just want my money.
Greetings Bianca 👍
Automatic translation:
Public
Public
2 years ago
Hello, Bianca,
In one of my posts, I recommended you check a manual for crypto payments. Did you please do it?
You should not send a crypto wallet address to the casino, but you should choose the option of creating an address for receiving payments to your crypto wallet. It is possible to find a section for this in your crypto wallet.
Could you please check your app or crypto wallet, find a manual for it, and send an address for receiving payments to the casino?
Once you do this, please let us know if it worked.
Public
Public
2 years ago
Translation
Hello Branislav,
I've done all this, but I don't know anything about cryptocurrency. Therefore, I asked you to clarify another payout variant with the casino. You can do it best, I'm sure.
Cheers Bianca
Automatic translation:
Public
Public
2 years ago
Hello Bianca,
We've explained the steps already to create the bitcoin account and the forum has also given you the same idea but it seems there's a hiccup somewhere as the bitcoin address you're sending is not valid. Unfortunately we can not process smaller amounts with any other mode of payments hence request you to please take help from someone to create a bitcoin account and send us the valid bitcoin address so we can process the withdrawal for you.
Regards
Support Team
Funclub Casino
Public
Public
2 years ago
Greetings,
Bianca, something went wrong if the address that you sent to the casino is not valid.
After "googling" a phrase - "how to receive bitcoin with Mycelium", this is the first result:
Assuming you have the above-mentioned Mycelium App and a created BTC wallet there, follow the instructions in the screenshot and replace 3 dots in point 3 with "casino's email" in your case (point 2 could be skipped).
If you do not have enough experience to follow these instructions correctly or are not sure about it, I strongly recommend you ask someone to help you with it, as also Funclub Casino Team advised.
I am afraid I am not able to help you any further if you cannot move forward with this. Now your cooperation is more than necessary. Please, let us know once you have any news regarding your BTC wallet and the correct address to receive a payment (sent to the casino).
In case of any questions or require help, contact me at branislav.b@casino.guru.
Public
Public
2 years ago
Translation
Hello Branislav,
I was finally able to create the bitcoin wallet, sent it to the Casino Funclub and their bank for payment on September 1st, 2022, still have no answer, and payment from the casino. Thank you for your help. 👍. Let me know as soon as the amount has been received.
Warm wishes
Bianca K*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Hello Bianca,
We have already transferred the funds. Please check and confirm. Thanks
Regards
Support Team
Funclub Casino
Public
Public
2 years ago
Translation
Hello Funclub Casino,
Haven't received anything yet, but will take a look from time to time. Thank you give your feedback when it's there.
Kind regards BK*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Translation
Hello Funclub Casino,
Still no sight of the money, when was the transfer? Lasts up to 7 days.
Cheers Bianca
Automatic translation:
Public
Public
2 years ago
Hello,
Thank you both for the updates.
Dear Bianca,
The casino representative wrote that the casino already transferred the funds. If we are talking about BTC payment, it should be completely processed within a few minutes.
Are you sure you provided the casino with the correct address to receive the funds? What address did you use and where did you find it, please?
Public
Public
2 years ago
Translation
Dear Branislav
I specified the Mycellium app but I don't see my payment coming in, so I don't understand where the money is?.
Greetings Bianca 👍
Automatic translation:
Public
Public
2 years ago
Bianca, I am afraid you have not answered my questions. Could you please answer it?
"Are you sure you provided the casino with the correct address to receive the funds? What address did you use and where did you find it, please?"
If you are not sure about the answer, are you able to ask anyone around to help you with that?
Public
Public
2 years ago
Translation
Hello Branislav,
have ge
just checked what was transferred, it was only 73 dollars, and I had 1,400 euros paid out because processing fees were deducted. Do you want to make fun of me or what's going on in the Funclub Casino. Please help me.
Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Translation
I wrote you an e-mail personally, please check, this data is too private.
Kind regards
Bianca K*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Translation
Hello Branislav, I texted the casino today about the $1,400. Then came the... As mentioned in my previous email, all welcome-bonus(es) / free-chip(s) winnings can be cashed-out for $100 only, irrespective of the amount of the of the welcome-bonus/ free -chip being played on.
So in all honesty that's bullshit!.
Kind regards Bianca
Automatic translation:
Public
Public
2 years ago
Greetings all,
I apologize for the delayed reply.
Dear Bianca,
Thank you for your emails and the updates.
Do I understand correctly that you were able to collect your funds using your payment method (crypto) and find a way how to get paid?
Once you confirm this, then we could look at the winnings confiscation.
Public
Public
2 years ago
Dear biancakorter74,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.
Public
Public
2 years ago
Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Thank you very much, Funclub Casino Support Team, for providing information and cooperation.
Best regards,
Branislav, Casino.Guru
