The player complains that the casino voided his winnings because his country is banned.
i try signup in funclubcasino.com , they have promotion for new member get $300 with wagering 20x for withdraw. i try play and win a lot. try for chat with customer service how to withdraw.
the problem customer service say indonesian is restriction country, why the first time i signup in funclubcasino.com not got message from system for indonesian IP or player is restriction for play ?
i hope someone can help me for solve my problem..
Best Regards
Jimy Chandra
Dear Jimy,
Thank you for submitting your complaint. I am so sorry to hear about your unpleasant experience. I have carefully checked the casino’s terms which state that some countries in Asia are prohibited, and, as far as I know, your country has formally banned online casinos from operating in your territory.
I admit it is not fair that casinos allow players from restricted countries to register, deposit and play. Good casinos block players from opening an account from restricted countries. An issue like this can occur. I would recommend you to ask the casino support first before registering in the future. Or please read our article about choosing an online casino here: https://casino.guru/how-to-choose-an-online-casino
I am very sorry for not being able to help you further and I hope you won't come across similar problems again.
Best regards,