The player from Ireland has been waiting for three weeks to withdraw funds from Fruta Casino. Despite providing multiple documents for KYC verification, the casino continues to request information that is unavailable, leading to frustration. The player has requested account closure and a refund.
Fruta Casino - Player’s withdrawal request has been delayed.
Amount: €220
Fruta Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for player to reply
6d 16h 42m 9s
Case summary
7 hours ago
Public
Public
15 hours ago
I have had multiple deposits and withdrawals with Fruta.
They then asked for KYC. Everything seemed okay until they could not understand I used a virtual card on my AIB. They asked for a statement with card number and deposits. I provided this and a screenshot of my skrill account.
They simply keep asking for the same thing from my bank and now ask for a pdf of my account info from skrill? Skrill have confirmed this does not exist. You can download transactions but not a PDF of the account page.
This ihas been going on for weeks and is now becoming ridiculous.
I have requested the account to be closed and refund to be given. I have also contacted solicitors
Public
Public
7 hours ago
Hello carlycusterson,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FrutaCasino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
carlycusterson has 6d 16h 42m 9s to reply
