The player from Greece had experienced a week-long delay in a withdrawal of €200 from the casino. The player had not received any response to his multiple emails and had been concerned about not receiving the funds. The player hadn't undergone verification as he hadn't been asked to, and the winnings had been acquired without a bonus. However, the issue had been resolved when the player's funds were credited to his account. We had marked the complaint as 'resolved' in our system.
Frumzi Casino - Player's withdrawal is delayed.
Amount: €200
Frumzi Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
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3 weeks ago
Translation
Good evening, I have been waiting for a week now, specifically since 31/3, for a withdrawal of 200€ from the casino in question. However, I see no action, nor even a response to the emails I have sent them. I notice that other individuals are also having issues with this particular casino and I am worried that I won't receive my money. Is there a chance I might not get it back?
Thank you for your time.
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3 weeks ago
Hello effimian97,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Frumzi Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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3 weeks ago
Translation
Good morning Nick, thanks for the prompt response to my message.
I haven't done verification because I wasn't asked, and my money was acquired without any bonus.
I have sent them 2 emails (Wednesday 3/4 and Saturday 6/4) and have also received several automated live chat messages which are standard and just tell me it is a delay..
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3 weeks ago
Translation
Update, my money was credited today, everything is fine!
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2 weeks ago
Dear effimian97,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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