Fruityreels Casino - Player’s account has been closed.

due to profanity is my account closed after playing at the casinofor over 17 or 18 year i played i believe at level 18 and got twice a week a bonus....3,5 euros and 5 euros at friday and i made a lot of withdraws over the years and i noticed the last vieuw years that the game had changer a kot and i had send many emaikls and chats due to frustrations i said things i should and iwas warned before btu never had that before in the sin that my account was closed for this and it has cost e a lot of money over the years to get to level 18 and so they took away a lot of money when you cou nt it from now and than evry week 8.5 euros andit would only become more than i have a very big loose of money and i know that i need tpo watch language but after all those years i think i should keep my account according to how much money they took from and its abdurd when you think about its ok that they close my account but than there must be anpaying out money for me because all that money io had to spend a lot to get it ...so and wthey could suspend or restrict my account also for a week or so and i had said that i was frsutrated spo many times but i necver had the feeling that the understand or trying to understand and being treated without respect and that resulte in wrong talking from my behalve to them

but i uased to payout allmost evry week in the past and inventually i played with the bonus but it was inly spinning anthat was it i allmost didnt win a spin and when u did it was very low and i just noticed that before you could play with i allways played 0.01 cen per spin almost allways and than i could allmost allways when i nwanted withpout making a dep at the end..and i think that becasue i played so much and when even motre tats why they reaklly closed it i think i wionreally to much...

i want just be able to [lay the bonus momey and i reaaly nis the fruityreels and played ooo so many hours per week for almost 29 years,....i miss it rea;l hard and bad ...can an wil you help me please i wil behave in the future or i want an honust (dont know how you call it but just money to buy you ou because you talk about a kot money ) its more thajn a year ago and i dont know the accact date

Twan wels

Dear Twan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, however, I want to inform you that we cannot make a case solely based on what you are describing. Casino has full right to close any account under its own discretion. Please let me know if there is any additional information regarding this case that I have overlooked, otherwise, I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

hello

i dont have much more than that i can say or do i can show payments i made by telephone for 1,30 euros the time but what you say abiout the casino can close any account according to there rules so than i can do nothing more and have t accept the consequences ..

gr twan

Dear Twan,

I’m very sorry we were not able to help you to resolve this complaint.

Please check our recommended casinos for Dutch players: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language and country preferences:

I am very sorry we were not able to help you with this case, but please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. I will now reject your complaint. Thank you very much for your understanding.