Fruity King Casino - Player’s struggling to complete KYC.

Its been 3 weeks now asking for my money to be withdrawaled, they have a contact number that doesn't go through and all they do in live chat is say you need to update id to verify you're account asking for screenshots of you're password , driving, bankcard, phone statement, picture of you holding you're i.d, pure catch 22s because I have a vodafone pay as you go some,they want proof of pay as you go ....... after all this i get them all the information they asked for all clear up to date documents clear images aswell, then what!! they take off the verifying status denying they have received the documents and ask for them again and again and again.now their telling me to uoad my documents through email not the side now but still no reply and no success. This company has no trust pilot review, they just take you're money, well I'm exposing them I've had to pay for a solicitor aswell now because ima take them too court its going to cost more then my £100 but they need to be stopped, uv been warned.

Dear Anthony,

Thank you for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings.

Do I understand correctly that you’ve submitted your document via email as well? When exactly did you send them, please?

Would you be so kind and send any relevant communication between you and the casino to kristina.s@casino.guru?

I hope we will be able to help you to receive your winnings as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I have sent all the documents too you're email address kristina.s@casino.guru

Thank you very much Oxford88 for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Anthony,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Fruity King Casino to the conversation to participate in the resolution of this complaint.

Thanks and yes ok no problem, I've gave them more then they've asked for when it comes too to sending in documents.

We would like to ask Fruity King Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

I can confirm fruitykings has confirmed that the withdrawal has been made from their side today and it will take 3-7 days to receive the payment, so I will update you to when or if I receive this payment of £100.

Thanks, Anthony, that is good news. Let's see if it works out.

Hi Anthony,

Has there been any news?

Sorry for the long reply I can confirm fruity kings has finally paid the £100 owed, received Friday, Altho it has been paid i still wouldn't recommend this casino to anyone as they would try everything they can for you not to verify, its been over a good month or so and has been very stressful so I won't be using them again. The verification service on their site clearly doesn't work and live chat staff can be rude an inpatient, definitely one of the worst I've been too. Apart from all that thanks (guru) for you're assistance in this matter much appreciate and enjoy you're Christmas.

Thank you Anthony, I understand, I haven't heard from the casino at all. However, I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter