The player from the UK is questioning the casino’s reputation. She tried multiple payment methods to withdraw her winnings, but nothing worked. Unfortunately, the player lost her winnings, therefore we couldn't help.
Fruity Chance Casino - Player’s highly dissatisfied with the withdrawal process.
Amount: €1,200
Fruity Chance Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Although I gave all my I'd documents and gave everything they needed they just coming up wit me x use after excuse as go why they could not process my withdrawal. The first one being that my card failed when they tried to make a payment to the same card that I had deposited with
Then I open a perfect money account and they said there was a problem with that. Then I gave a master card but still I could not get t hem to pay me. In the end I had no choice but to play off the 1200 that I had won and asked them to close my account as they seem to be dodgy and don't seem to have a licence???
Public
Public
3 years ago
Dear Susan,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors such as geolocation, contracts with the payment providers, and bank restrictions all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
Do I understand correctly that you’ve lost all your winnings, please? Is there any balance left?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Hi I have no balance as I felt there was no option but to spend it and close the account and when I did close the account they sent me a message to say i was banned. I feel that if they can't pay my winnings then they shouldn't have taken my money in the first place and they should refund me.
Public
Public
3 years ago
Sadly, there is nothing we can do for you under these circumstances because you lost all of your winnings. I understand that this situation would never happen if you could withdraw your winnings in the first place, however, we could help you only if you had some balance left.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
