HomeComplaintsFruitKings Casino - Player complains that he didn’t win anything.

FruitKings Casino - Player complains that he didn’t win anything.

Amount: £150

FruitKings Casino
Safety Index:Above average
Submitted: 01 Jan 2021 | Case closed : 20 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United Kingdom is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

Not a trust worthy site. Played with £150 on 0.25p to 0.40p stakes and not one feature!!! Seems rigged to me. Stay well away. Better established, well known casinos around.

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3 years ago

Hello,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

 

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3 years ago

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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