Fresh Casino - Player's withdrawal request delayed.

Hi,

I have withdrawn rs 15000, but it's not received to my bank account.

Hello Nagalakshmi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fresh Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Yes my profile is verified and have done withdrawals before this also

I had withdrawn Rs 15000 and Rs 8000

Rs 8000 is come to my bank account but Rs 15000 is still not received.

I really have tried my best communicating with them everyday to follow up, on my withdrawal amount. They are saying it's with payment system and waiting for a reply from them.

Certainly it wil not take this long for any transaction to be done

Thank you Nagalakshmi for all the information provided so far. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Nagalakshmi for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Fresh Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Hello, Nagalakshmi! We received a response, the payment system informed us that the funds were credited to you, and a notification letter was also sent to you. If you do not agree and claim that the funds have not been received anyway, then you need to contact the chat with an account statement to which all transactions from July 9 to this day are displayed, so that specialists can see that the funds have not really been received.

Best wishes,

Fresh Casino!

Dear Nagalakshmi, have you received your funds or do you still require assistance?

Thank you in advance!

Dear Nagalakshmi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.