The player from Germany has deposited money into his account, but the funds seem to be lost. Player’s complaint has been resolved successfully.
Freaky Aces Casino - Player’s deposit has never been credited to his casino account.
Amount: €10
Freaky Aces Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Freaky Aces Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
I paid as normal with a Paysafe-Card and after some time an email came out saying that my recharge had failed --------- money is of course down ........ in the account 2 Deposits of 10 euros, both failed.
Automatic translation:
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4 years ago
Dear Nico,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.
Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it together with the payment receipt to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
After I made a few comments about the competencies of the employees via the chat function and closed the window with the words "For me, you are fraudsters and I will make them known on the net", it did not take long and the email support came on with me, asked me to describe what had happened. I did, he asked for the PIN of the Paysafecard that I sent him .............. 3 hours later it was 10 euros Booked in the account, even with a € 40 first deposit bonus on top!
Thanks to this point (or vll mainly !?) to the team of casino guru, nice that you're not alone stands in this situation !! 😉 ............. Greetings from LE / Germany, Nico
Edited
Automatic translation:
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4 years ago
Thank you very much, Nico, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.
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4 years ago
Translation
Yes, the matter has been determined and can be closed, thanks again for the quick support !!! Greetings, Nico
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Automatic translation:
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4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Nico for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
