FQ8 Casino - Player's account was blocked following a withdrawal request.

I have lost $4000 at fq8 since June. With my last deposit of $500, I finally hit a 3 day winning streak and ended up with winnings of $9359. I then requested for a withdrawal of $8000 but was told that their credit team is doing checks. After a few hours, I realised that my betting account is suspended altogether and asked them why but they have stopped replying since then. This was a week ago. I have been texting them daily to check on my withdrawal but they have been ignoring me altogether. I have tried to reach them on their website and telegram too but totally no reply at all. Today I realised they have blocked my What’s App altogether so my messages are not getting across now.

Dear c3chris82,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FQ8 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

How did you learn about your account being blocked? What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer) Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

I’m unable to log in to my account with the correct username and password. Upon keying in the log in details, and submitting, the screen just flashes and I remain on the log in screen. It does not prompt wrong password nor anything.

I accumulated my balance from sports betting. And I did not use any bonus. Also all log in to the account are done, only using my mobile phone.

Thank you for your reply, c3chris82. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take issues related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

I see. What are the websites you recommend?

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.