FoxyPlay Casino - Player’s winnings haven’t been received yet.

Hello everyone. I'm having trouble withdrawing my funds from FoxyPlay Casino. I have played in many online casinos and have never found myself in this situation. Let me briefly present my problem... Last month, i.e. November, I accidentally came across this casino, registered, successfully verified my profile and made a deposit using the Jeton wallet. I ordered 3 withdrawals using the same method I used to deposit (Jeton wallet) for a total amount of almost PLN 5,500. The first two withdrawals were ordered earlier, I did not use any sneaky "bonuses". Then they gave me a free spin and I won PLN 1,400. I ordered the third payment and it started...

After a long wait, my withdrawal was rejected and, best of all, the money disappeared from the account.

They give some ridiculous reasons, that I didn't follow the regulations, I used some fake bonus and I played games that you can't play because that's what the regulations say, etc. They wiped my account. In my nerves, I made another deposit, all in accordance with their lying regulations, and I won PLN 8,000. I tried to withdraw money to my Jeton wallet twice. They rejected the first payment after a week, the second one was the same, but the money was returned to the casino account. In this FoxyPlay chat, it is a conversation with dummies who constantly apologize for the delay and promise that their pseudo-financial department will take care of it soon. The reason for rejection of your Jeton withdrawal request is due to some technical issues on their part. They advise against other withdrawal methods, preferring the one with which the deposit was made. I'm losing patience, I've never dealt with any casino for so long before I could honestly withdraw the money I won. The casino apparently has a license, but I have the impression that it is a bunch of thieves and fraudsters. Gentlemen, please help me solve my problem, if necessary, I can send all necessary screenshots of chat conversations or payment history. I'm waiting for your answer and best regards.

Dear Maszynista_34,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account has been successfully verified and I have sent all required documents. Two payments of PLN 8,000 were rejected, each separately after a week of waiting, for no specific reason. I have PLN 7,500 of this amount left, I ordered payment on December 5 and I have not received a response from them. They simply don't want to pay out honestly won money, they happily accept deposits and cheat people with impunity in broad daylight! Reading the entries of my forum friends, I see that they have a similar problem. It is unacceptable that such a situation exists nowadays. I have played in many casinos, but these clowns cannot even be called a casino. We cannot leave it like this, we must stick together and fight such criminals. I hope that I and my colleagues from the forum will be able to recover the money due, and this FoxyPlay brothel will face the consequences and be closed down once and for all, so that such damage does not happen to others... Regards and good night.

Thank you for your reply, Maszynista_34. Do I understand correctly that your most recent withdrawal request has been pending since December 5?

Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Hello. Yes, I ordered my last payment on December 5, no result so far. Basically I have been trying to get my money back since November 21st, I did not use any bonuses when making this deposit (screenshot attached). When I made an early deposit, when I ordered 3 withdrawals for a total amount of PLN 5,500, they wiped my account, claiming that I was playing prohibited games etc. total nonsense just to steal my money, but maybe more about that another time. For now, let's focus on the last requested payment from December 5. I have not yet been able to withdraw money from this "casino".

Thank you very much, Maszynista_34, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Maszynista_34,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite FoxyPlay Casino representative to join this conversation.

Dear FoxyPlay Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Hello. Today it's been two weeks since I ordered my withdrawal and I still haven't received my money. No contact with staff, they only display chat messages but do not respond. They also don't respond to emails... Help me get my money back and punish these FoxyPlay scammers fairly!!!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello. To date, I have not received the requested payment. No response from the casino. Do something about these scammers!!! They can't rob people with impunity...

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

These thieves from FoxyPlay have wiped out my account and it's still gone!! Help me and many other deceived people. You can't rob people with impunity, don't let these bastards off the hook!!

Dear Maszynista_34,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (miroslava.d@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Mirka