Forzza Casino - Player's not able to play casino games.

I have an account with Forzza but i cant access casino games because it says "unfortunately casino games are not available for your account at the moment"

Dear Malooks_love,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.  Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Were you able to play in the past? Do you see any error messages when you try to play casino games?

Did this somehow influence your real money balance?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

i have never played since i opened my account with forzza. It says the casino games are not available for my account at the moment.

there is no error message just that i cant transfer funds to my casino games account and its not affecting my real money. I just want to access casino games like others

Thank you for your reply, Malooks_love. I am sorry, but if that is the case there is not much more we could do here. As long as there are no funds stuck in your casino account, we cannot penalize the casino. There might be many reasons why you are not able to play, for example, the casino section may not available for players from your country.

I can only recommend that you find another online casino where you will be able to play freely.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you very much for your understanding.

Dear Malooks_love,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.