Elvis Frog in Vegas - general discussion (page 2)

Let's wait now for the outcome of your complaint together.

Hopefully it won't last long.

I don't know it's been so long and the last posts haven't been reviewed and approved to publish, and casinoguru didn't answer within the timeframe (clock is a 0 days 0 hours 0 minutes)

https://casinoguru-int.com/en/joya-casino-player-s-balance-has-been-confiscated-1

I am sorry for the delay. I will inform your complaint resolver right away about it.

It starting to look better. They came with a (not very good) proposition to refund around 165 euro.

Now I will try to negotiate to get at least 1000 euro of the 2000+ euro I was confiscated.

I think it's important to have casinoguru step in as soon as possible to approve the messages the casino and I published, so that beside already receiving 1 refund of around 50 euro, we can quickly find an appropriate solution for the second refund.

Please could you kindly ask Bradislav to approve the published messages?

Thank you for your presence and help, it's comforting to know I'm not alone ❤️

I am glad that it has moved on a bit, really.

I will surely tell Branislav about your message. Just please know that our whole complaint team has to deal with a huge number of complaints every day and it is not possible to deal with one and only.

I know that you can understand my point here. This is why the timer is implemented for each complaint, you know.

I hope that it will be dealt with as soon as possible and you will get the better deal you wish for.🤞🍀