I'm sorry but when you deposit 570 and suddenly get 826 in your account it does sound like a bonus to me.
At this point, your transaction and bonus history would really help us.
I would also love to see the casino's explanation - can you provide it, please?
I can show you privately. I will photograph the transactions as I wrote. I paid 570 euros of my deposit with no bonus and when I received 826 euros and tried to withdraw it the transaction was declined. They told me it must be 570 times 3. I said this had never happened before
I appreciate you want to show me, but is there any particular reason why others should not be allowed to see that?
Can you possibly share the casino's direct explanation, perhaps?
I'm just asking, you know? If you believe the casino did something wrong to you, I suggest submitting the complaint. Personal detail and sensitive information can be hidden, yet the meaning stays clear to community members.
What do you say?
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