2 months ago
Hi chole what other payments are swipez linked 2 other than the E00 ones please is there anymore ?
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Response received from Kryptonim after only a few hours:
Thank you for reaching out. We have reviewed your concerns and wish to clarify the following:
The transaction descriptors associated with your purchase are assigned in accordance with standard payment processing protocols. While descriptors may vary slightly due to banking systems and intermediary processing, they remain compliant with the relevant regulations. We do not manipulate or misrepresent transaction details, nor do we engage in any form of transaction laundering.
Our company operates as a cryptocurrency exchange and does not function as a payment processor for third parties. The Merchant Category Code (MCC) assigned to our transactions is fully compliant with Visa and Mastercard regulations, and we do not alter MCC classifications to bypass banking restrictions. Any claims suggesting otherwise are unfounded.
All transactions processed on our platform require explicit authorization by the customer through their banking institution. If you have a gambling block on your account, we advise you to contact your bank directly to understand how the transaction was processed. We do not have control over banking-level restrictions imposed on individual accounts.
Chargebacks are a remedy for unauthorized or fraudulent transactions. However, your transaction(s) was authorized using your payment details, and the cryptocurrency was delivered to the wallet address specified during checkout. As such, a chargeback claim would not be valid.
While we maintain that the transaction was legitimate and correctly processed, we are willing to issue a courtesy refund due to the fact that we are conducting an internal review, which may require technical improvements. These improvements can be time-consuming, delaying the appropriate resolution of your case. This refund does not imply any wrongdoing on our part but reflects our commitment to maintaining service integrity and customer satisfaction.
Before the funds can be returned, we kindly request you fulfill the below conditions for verification purposes; this is a standard protocol mandated for regulatory reasons. To proceed, we kindly request the following:
well worth emailing them.
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