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HomeForumGeneral Gambling DiscussionQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 968)

3,647,549 views 19,835 replies |
2 years ago
A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!
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Player0007
2 months ago

Do it through your bank. Merchandise not received, don't mention gambling or anything like that. Just that you didn't receive what you bought. And the money will come back to you.

Automatic translation:
Leoca79
2 months ago

They won't answer, just file a chargeback with your bank. Keep in mind, casino moguls, retailers, etc. are here too. And they won't make things easy. Do your job through chargebacks, so they have no chance of winning.

Automatic translation:
2 months ago

Do it through your bank. Merchandise not received, don't mention gambling or anything like that. Just that you didn't receive what you bought. And the money will come back to you.

Automatic translation:
2 months ago

Well my bank declined chargebacks because I had confirmed the payments with strong identification.

2 months ago

Threaten them saying breach of AML

2 months ago

Yes I had sent a strong email outlining their failures, stated AML reffered them to their own policys etc.

They gave just stated that they are not final recipient of funds and and other deflective language.


Also a line in email says "

Please note we have also contacted the payment processor to make them aware of your issue and they or the end merchant may be in contact with you"


But nothing came from it.

They do not want to know, or seem to care. And I dont know what else I can do.


FOS seems my only option but looking at old FOS cases, I am yet to see any be upheld that have illegal casino activity involved.

Unbroken
2 months ago

If it were that simple, I would have already done it a long time ago. The issue is that my bank keeps pressing me to specify what exactly I supposedly ordered and did not receive, which makes this approach impossible.

2 months ago

Does anyone know anything about winnerclub.at?

I won a lot of money there and I have to deposit first to get a KYC verification

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Player0007
2 months ago

Use your imagination. When this happens, simply ask your bank for the merchant's MCC. That way you know what type of transaction it is. Once you know this, look for matching merchandise and file a claim because you never received your product(s).

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wafflefrog
2 months ago

Never mention fraud in a charge of this type, otherwise the bank will always use the excuse that you authorized the transaction. Always use the excuse that you authorized the payment but never received the merchandise.

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2 months ago

I keep trying to track them down because they appear under different strange names like Floxybeaty, Floxyhealth, etc.


Thank you 🙂

2 months ago

Received refunds from floxyhealth within 24 hours. Let me know if you haven’t had any joy

swolecanuck
2 months ago

Did you receive a refund?

Automatic translation:
2 months ago

Yes I had sent a strong email outlining their failures, stated AML reffered them to their own policys etc.

They gave just stated that they are not final recipient of funds and and other deflective language.


Also a line in email says "

Please note we have also contacted the payment processor to make them aware of your issue and they or the end merchant may be in contact with you"


But nothing came from it.

They do not want to know, or seem to care. And I dont know what else I can do.


FOS seems my only option but looking at old FOS cases, I am yet to see any be upheld that have illegal casino activity involved.

2 months ago

Chase them again and cc consumers complaints and gambling commission on email

Neustart
2 months ago

In my case, no, because they didn't process the payments I requested. However, they responded very quickly and were very helpful.

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MarkP
2 months ago

Wich was the contact info and what did you write?

NicoleSerr deleted the post
2 months ago

Received refunds from floxyhealth within 24 hours. Let me know if you haven’t had any joy

2 months ago

Hey any chance you could help with FlozyHealth?

How did you recover the funds?

2 months ago

Chase them again and cc consumers complaints and gambling commission on email

2 months ago

I had but they are not responding since they stated it was their final response.


What is cc consumer complaints? Sorry im not very informed, I only know info on what iv been reading here for the past weeks

columbo70
2 months ago

Yeah it’s casino

golden bet but I don’t how to chase it

MarkP deleted the post
MarkP deleted the post
2 months ago
MarkP deleted the post
2 months ago

Sent you email. Thanks

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