Mifinity withdrawal to bank account (page 13)

I just have to upload my ID and proof of address to verify myself or have I already done that or do I also have to verify the bank account and how does that work?

You can only upload what the app asks you for, It was a while ago I used it. I think at some point I had to upload my bank statement with sort code and IBAN to prove it's you on the first withdrawal. It normally takes 24hrs for verification but they don't work weekends. I think that when you are verified you have to verify the bank the transfer is going to. That's the best I can remember now and it kinda makes sense. Google Mifinity verification process that might give you the definitive answer your looking for.

Hey, I see that nigeljc59 has already advised you, as he is the one who is pretty good in this area. So surely if something goes wrong or you have problems, you can come back here and ask again, I believe you will find help. But I also think it should be no trouble to verify everything that is needed. 

If something happens, feel free to write. 

Hello,

Is there a service number for Mifinity?

I looked for it but didn't find any.

If not, alarm bells should go off.

Unfortunately, I didn't pay attention to this before opening the account.

Unfortunately, as I saw, the biggest expert on this has already left our forum, which makes me quite sad, because he gave quite good advice, especially in this thread. 

If you haven't found any such number, I'm afraid if they have any at all. But I was wondering if they have any customer support or email where you could write to them. There definitely needs to be a contact. 

Have you tried looking for that one ? What problem do you have ?  🤔

Good bye,

I have not been able to have my balance paid out since October 2023.

The reason for this is a missing verification code for my credit card.

I've already written x-mails, but I have a sensible suggestion

It wasn't possible for me to come up with a solution.

If the code doesn't appear anywhere, it's not my fault

with mifinity and the credit card issuer, both of them talk their way out and me

have the damage.

You ask yourself whether the customer is really a customer?

Oh, from what I've read, you're right in the middle of the problem and instead of them trying to help you solve it, you've got a bad feeling about it. 

Anyway, when you contacted them by email, what did they write back ? Did they tell you what you should do ? Card issuer told you to do what ? The verification code should come to you but it doesn't show up anywhere ?

yes, I described the situation and kept getting the message from mifinity that the card was just that

is valid with the verification code. It is also not possible to delete the card.

I received documents about the card transaction from my credit card provider (although there was no proven code

can be seen) and sent it to Mifinity.

I then only received the message that I needed the verification code and no payout

is possible.

I have no idea what I could advise you, as I have no experience with Mifinity myself. But it seems wrong to me that support just bounces you off and doesn't try to help you with anything, especially when it's just one thing and that's the verification code. They should be able to solve it and be prepared for such situations. I would continue to try and find out because I see no other option. 🙁

ok,Danke

MfG

I advise you to rate Mifinity on Trustpilot. Describe your frustration with them there. Usually they respond on this platform and ask about your problem. Maybe that will work.

Good luck

I hope the player gets to this recommendation or has solved the problem by then. I don't understand how it is possible that support can't resolve or recommend such a thing. I probably wouldn't use them too much. 😕

Hmm, I understand you're obviously in a difficult situation. 

However, you will have to resolve this situation with Mifinity as you need to get money into your account from there. When you sent the documents, what was the problem with the rejected ones? Do you know anything more or do you have no information ? Support should best advise you and inform you about what is wrong and what you should do in this case. 

So you will have to wait for a reply and get it sorted out. Let me know if you have succeeded. 😕

Hello, I have to send a PDF file of my transaction history at MIFINITY to the casino. How do I do that at MIFINITY? Screenshots are not accepted. Has anyone done that before??

An interesting question that interests me too and I tried in vain to solve this problem. If that doesn't work, then I'd rather stay away from MIFINITY.

Maybe someone has a viable solution.

There was a player who mostly knew how to help with his advice about Mifinity, but he is no longer here on the forum, which is a pity at the moment. I still say that there should be a support that answers these questions and tries to help, otherwise it's pointless to have a support at all. Have you tried asking them or finding out any information on what you could do ?

At least some good news. I see that it took almost a week if you only solved it now and that's quite a lot to change just the limit. I probably wouldn't use Mifinity too much to be honest. 😕

I will do some research and contact customer service.

Be sure to let us know whenever you'll find out something, please. We will wait for your reply.

You can request the transaction data on Mifinity in PDF format.

You log in to Mifinity

Request help, convert the page for the local language,

Click on General and submit the corresponding request in the top left corner after entering your email address.

The files will be sent to you via email.

Good luck