You apparently don't like the current world of online gambling and that's fine. I always say that whenever online gambling isn't fun or it's not a pastime activity that gives you any sense and positive feelings, then stop wasting your money on it. From the long-term perspective, you'll eventually lose if you keep playing.
I've read so many conspiracies about how the gambling world works that it's difficult to explain this over and over again. In fact, it's not so crazy world as it may seem to be. Nowadays, anyone can establish their own online casino. That's why the casinos' quality and approach towards players differs so much. The differences are enormous. That's also why Casino Guru was established. We aim to provide players with some basic information about every single online casino that we find online. That's it. It's up to every player if they decide to follow our recommendations or not.
When it comes to complaints, we created this type of service, because we felt that we're strong enough (as a brand) and the casino operators should take our opinion seriously. Even though we deal with over a thousand cases every month and we've clearly helped to thousands of players since the Complaints Centre was created, we're still sometimes accused by players for being always on casino's side while some casinos accuse us for being always on player's side. That in fact puts us in a difficult position since some casinos already closed our affiliate accounts and refused to pay out our commissions just because they claimed we're always on the player's side. We lost good relations with some casinos and thousands of euro in commissions just because we wanted to defend players who were treated unfairly according to us.
With regards to what I just mentioned above, I recommend you and everyone else who questions our authority and fairness to go through the thousands of cases in our complaints section. They're public. We reject and approve hundreds of cases every month so we're not on anyone's side. We're on the side of justice and fairness.
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