Discussion about article: How we resolve complaints

I Would greatly appreciate it if someone from this site could get back intouch with me of whom could help me resolve this serious issue,which pretains to playing Mermaid millions and them not paying customers out for there winnings,I have all documents and money they received from myself as well as money they posted on my account.My email is Tam.alvey@gmail.com I Hope to hear back.

Hello, I already replied you in the thread for the casino. 🙂

Check it out. 😉

Hello, how can I make a complaint?

You can't that's BS to So if I were u I wouldn't play the games online anymore.

Were you successful in filing it? I can see that there is one ongoing. Right?

Hello Romi

If I was able to do it, they are reviewing it.

Thank you

Thats great. I hope there will be a solution to it soon.

If there's any update from the casino, surely let us know. Right?

Yes, although I don't know exactly how this works... I really don't think you can recover anything.

I would say, Trust the process and cooperate as much as you can.

Here you can even read about how this process works if you wish.

Hello,

Why can't I file a complaint about Vegasino? My €490 balance was simply deleted. I'm asking for your help. The casino isn't responding to my emails either. I've tried contacting you several times by email, but I can't file a complaint because the error message keeps popping up. (See images)



Hi.

I'm sorry for this inconvenience. Unfortunately lately we have many similar cases, and I will try to guide you in what to do, even though it is quite complex.

First, email our colleagues at complaint@casino.guru the complaint description, a screenshot of the related communications, or anything else you have on hand.

Then, in order to prevent this from happening to others over again, I would kindly ask you for help if possible:

Send us the error update via email at community@casino.guru:

1) Make a screenshot of the whole screen where we also see the domain you use when the CAPTCHA appears.

2) Add the exact time and also tell us the time zone (the best would be in UTC)

3) An IP address would be great too if you are able to find it.

Here are also a few tips to deal with the problem provided by our chief developer:

"Are you using a VPN? What about a browser plugin? The blocking might be related to your use of a virtual private network (VPN) browser plugin or program. 

Some VPNs send traffic that violates the law or websites' terms of service.

Here are the top 3 things I would suggest. 

1. Check your IP address - If there are any suspicious activities from your IP address and it is marked for spam, then Google will throw the reCAPTCHA message and stop you for verification.

2. Check your network - Sometimes (mostly in countries like China) the Internet Service Provider (ISP) masks the IP address and tracks your browsing activities. This will cause the complete network of IP addresses used by that ISP to get blocked by security systems like reCAPTCHA used by Google.

3. Check malware and browser extensions - If you are frequently seeing an "I’m not a robot" message, then check your computer for malicious programs and remove unnecessary browser extensions. Try the official Chrome cleanup tool.

Please let us know if you were able to do this. We're here to help.

I've tried contacting you several times by email. Could you please send me an email address where I can describe my situation or file a complaint?

Thanks

I'm sorry, but no email has been received from you, actually.

You can write to our complaint team as well if you wish at complaint@casino.guru and explain the whole situation. Then your complaint could be submitted with our help.

Please let us know if you're any successful with all this. 🙏