Discussion about article: How we resolve complaints

I Would greatly appreciate it if someone from this site could get back intouch with me of whom could help me resolve this serious issue,which pretains to playing Mermaid millions and them not paying customers out for there winnings,I have all documents and money they received from myself as well as money they posted on my account.My email is Tam.alvey@gmail.com I Hope to hear back.

Hello, I already replied you in the thread for the casino. 🙂

Check it out. 😉

Hello, how can I make a complaint?

You can't that's BS to So if I were u I wouldn't play the games online anymore.

Were you successful in filing it? I can see that there is one ongoing. Right?

Hello Romi

If I was able to do it, they are reviewing it.

Thank you

Thats great. I hope there will be a solution to it soon.

If there's any update from the casino, surely let us know. Right?

Yes, although I don't know exactly how this works... I really don't think you can recover anything.

I would say, Trust the process and cooperate as much as you can.

Here you can even read about how this process works if you wish.

Hello,

Why can't I file a complaint about Vegasino? My €490 balance was simply deleted. I'm asking for your help. The casino isn't responding to my emails either. I've tried contacting you several times by email, but I can't file a complaint because the error message keeps popping up. (See images)



Hi.

I'm sorry for this inconvenience. Unfortunately lately we have many similar cases, and I will try to guide you in what to do, even though it is quite complex.

First, email our colleagues at complaint@casino.guru the complaint description, a screenshot of the related communications, or anything else you have on hand.

Then, in order to prevent this from happening to others over again, I would kindly ask you for help if possible:

Send us the error update via email at community@casino.guru:

1) Make a screenshot of the whole screen where we also see the domain you use when the CAPTCHA appears.

2) Add the exact time and also tell us the time zone (the best would be in UTC)

3) An IP address would be great too if you are able to find it.

Here are also a few tips to deal with the problem provided by our chief developer:

"Are you using a VPN? What about a browser plugin? The blocking might be related to your use of a virtual private network (VPN) browser plugin or program. 

Some VPNs send traffic that violates the law or websites' terms of service.

Here are the top 3 things I would suggest. 

1. Check your IP address - If there are any suspicious activities from your IP address and it is marked for spam, then Google will throw the reCAPTCHA message and stop you for verification.

2. Check your network - Sometimes (mostly in countries like China) the Internet Service Provider (ISP) masks the IP address and tracks your browsing activities. This will cause the complete network of IP addresses used by that ISP to get blocked by security systems like reCAPTCHA used by Google.

3. Check malware and browser extensions - If you are frequently seeing an "I’m not a robot" message, then check your computer for malicious programs and remove unnecessary browser extensions. Try the official Chrome cleanup tool.

Please let us know if you were able to do this. We're here to help.

I've tried contacting you several times by email. Could you please send me an email address where I can describe my situation or file a complaint?

Thanks

I'm sorry, but no email has been received from you, actually.

You can write to our complaint team as well if you wish at complaint@casino.guru and explain the whole situation. Then your complaint could be submitted with our help.

Please let us know if you're any successful with all this. 🙏

Why does a complaint go no further if it is sports betting related?

Hey, we don't deal with sports in complaints because we don't have the experts and especially the knowledge we would need to decide complaints objectively. Some things are different than playing slots and thus it would be unfair for either the players or the casinos to do it on the basis of nothing. Maybe one day we will get into it and deal with situations like that, but we will have to have people who understand it to make it fair and square.🙂

Hello, I would like to ask, does anyone have experience with this foreign casino Hotwestwins.digital?? If it is not a fraudulent casino, they want $200 for account verification and without that you cannot make a withdrawal.... Maybe they did it because of the $1000 registration bonus, I really don't know... Thank you for the answer

Hi, we don't have a casino listed on our site yet, but there are some in the system and one of them is a scam. The other one also has a very low safety index, so I probably wouldn't risk it if I'm being honest. 200 is quite enough for verification because I usually only verify the payment method and that is always some minimum deposit.

Otherwise, I would definitely be careful if you decide to put money there, but if I were playing, I wouldn't do it.

Okay, thanks for the advice..... I myself think it's a scam from the $1000 registration bonus. I made $1,000,000 in about 24 hours🤣🤣🤣🤣🤣🤣.... It would be an exaggerated win and of course it seemed suspicious to me overall. It's 2,200,000 CZK for Czech money🤣🤣🤣 I wouldn't have to work again in my life 🤣... I won't try it and I won't send money there

Well, yes, some players can still be lured in and some think it's legit. Of course, I don't want to make fun of them or anything like that, but I sometimes find it funny when someone in a casino slowly wins and quite dizzying amounts.

Usually, a bigger win happens once a Hungarian year, and many of them in a row would be definitely suspicious for me too.

So if you're going to choose a casino, be sure to check the information before you do it now. 😀

Good luck to you.

Mr Bet Casino - 200% bonus 500 kr on first depositIt doesn't give more than 2000 krJust as I understand it&nb...

I withdraw my complaint.

I misunderstood it.