Good evening. I had made a divergence in casino rollingslots and today I created a new account in their subsidiary wildtokyo.
While I was depositing normal money and playing (130 euros) then I was informed that the account had to be closed and it was blocked. What will happen to this money? What should I do?
(I clarify that the money was gambled and lost and then then I was fired.) Thank you very much for any information.
I mean, since I was not allowed to play, I should not have been informed in advance or the casino would not accept my deposit;
Good evening. I had made a divergence in casino rollingslots and today I created a new account in their subsidiary wildtokyo.
While I was depositing normal money and playing (130 euros) then I was informed that the account had to be closed and it was blocked. What will happen to this money? What should I do?
(I clarify that the money was gambled and lost and then then I was fired.) Thank you very much for any information.
Hello,
so do you have an active balance in your casino account or have you already gambled the money, please?
If the account is about to be closed, you should get back your active balance.
I mean, since I was not allowed to play, I should not have been informed in advance or the casino would not accept my deposit;
In case of self-exclusion in a sister casino, each casino needs some time to evaluate your information to make sure it is truly you. Otherwise, somebody else's account may be closed instead. They probably found the match when you used your payment option so they acted and closed your account.
Next time maybe you should try contacting the support in advance saying: "Hello I asked for self-exclusion in your sister casino and now I want to deposit here. May I?" And see what is going to happen.
No. The sister casino accept my money . I lost my money but agter ban my acount.. And im asking now...
Why the sister casino accepts money from me??? How can i get them back???
Hello,
the sister casino accepted your money because it was not the casino you had self-excluded yourself from.
Frankly, there is no global self-exclusion tool so, in order to keep yourself out of the casino, you should inform each casino separately to be perfectly sure that they acknowledged your request. It's the safer way.
The important thing is: Have you mentioned that you have any gambling problems when you self-excluded yourself from the casino, please?
Anyway, global-self-exclusion is an idea we're currently working on:
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
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