Cash Drop von RANT Casino

Hello everyone, I'm new here and I have a question regarding the cash drop via RANT'ers Quests at RANT Casino, maybe someone knows.

I received the €10 cash drop even though I didn't attend the event.

When I asked to delete the cash drop again, I was told by the live chat that this was not subject to any conditions. I got the answer from support that the conditions have already been met and the cash drop has already been converted to real money (so probably linked to conditions)

However, the description also states that the general bonus conditions apply and, if nothing is stated, you have to implement the bonus 35x.

Does anyone know if this cash drop is subject to any conditions, such as max cash out or something?

My request to remove the cash drop, even though I didn't participate, is no longer being responded to.

I have a good sum on my account and of course I don't want them to cheer me on with any bonus with any payment conditions etc.

the drop happened while i was playing an ingame feature (sweet bonanza) and when the feature ended i stopped playing immediately and contacted the live chat.

you can track the drop from the history that was credited along with the win from the feature.

I didn't continue playing after that so they couldn't say I used it.

but my primary concern is whether the cash drop is subject to any conditions.

Thank you in advance

It's a good thing that you think about the bonus this way instead of playing blindly with the bonus that you received. I remember cases where players won a lot of money, the casinos added some random bonus on their account. The players didn't even know the bonus is there and they just continued playing. They broke the terms and conditions this way and the casinos wanted to void their previous winning due to it.

Based on their good rating, I wouldn't think Rant casino wanted to do the same to you. On the other hand, there are some simple and very general promotions saying for exmple: "Everyone who deposits during certain time period or will play games from a certain provider will receive cashback."

So you can even receive the cashback without knowing about it. Anyway, you should describe everything to the casino support (regarding your winnings, the cashback you didn't know about etc.). You need a written statement confirming that playing with the cashback won't influence your previous winnings. Additionally, I'd recommend withdrawing the winnings first and then playing with the cashback, on the other hand, many casinos will forfeit all bonuses when you ask for a withdrawal so you may loose it.

That was also the reason why I immediately stopped playing.

I have read several times that players who have won a lot are simply given something and then claim that they have violated the bonus conditions in order not to pay out.

As I said, in the live chat they wrote to me that they didn't have any conditions and the message came from support that the conditions have been met... now they're not responding anymore either... so two different statements.

I will write to them again now.

Let's see if I get such a statement in writing.

Thank you for your answer

I know it's the slower option, but I think it's worth sending an e-mail since they don't need to reply immediately (in chat), but they have time to look at your account in more detail.

Just tell them you're sincerely afraid of losing your winnings due to some terms and conditions when you start playing with the cashback.

I believe it's not worth it to lose you bigger winning for a 10 eur cashback so just make you're you receive the info you need. If they don't reply to you, you may submit a complaint on our website and we can try to contact them on your behalf.

No, by no means will I continue playing before I have clarity.

I wrote to them again just like you said. you're right, that's the safer option.

If necessary, as you have already said, I will file a complaint to clarify this.

I'm curious what the answers will be. I will then proceed accordingly.

Thank you for the tips and answers

it was exactly like this:

I bought the feature from sweet Bonanza for 300€.

during the 5th spin I received an email that a cashdrop was credited to me.

I waited until the feature was over and then I went straight to the live chat to clarify what it was supposed to be.

the €10 was only credited after the end of the feature, together with the winnings.

I don't even know why I won it because I didn't even register for the event.

After that I didn't make a single turn.

That's why they can't claim I've already used them.

and until I have some clarity about it, I will not continue to play

If you bought the feature, let it finish the feature and then stopped playing, then I don't see any issue there, but as we already mentioned here, you need to be sure the 10 eur won't have any negative impact on your winnings.

Definitive.

I was in contact with support several times last night, they said I had already used it, which is not true. After that they said they can't delete it because it was credited as real money. It went back and forth like that for a long time.

At the end it was said that they would ask the team for help again.

I have told them that I will not continue playing until I have a guarantee or an explanation and if I get unsatisfied feedback from the team I will file a complaint.

I haven't gotten a response yet, but this morning they approved and sent me two withdrawal requests.

Funny, the verification process at Gammix is still ongoing (at least I didn't get any confirmation that I'm fully verified now)

Well let's see what comes as an answer

this is the last conversation with the support. Now i should be safe or what do you guys think about it? 🙂

question:

Hello Xxx,

thank you for your quick response.

Do i understand you correctly? The Cash Drop is real money and it comes with absolutely no terms and conditions? No wagering, no max cash out cap, absolutely nothing and it would not influence any previous or future winnings if i continue to play or withdraw my winnings? Can you confirm that?

Thank you very much.

Best Regards"

Response:

„XXxX (Rant) 

Hello XxXx, 

Hope this email finds you well.

Yes, that's correct. As Xxx stated, please note that the cash drop prizes are cash and not tied to a max cash out cap, no wagering or conditions as this is real money. This was confirmed with our management.

Hope this information helps.

Kind regards,

Rant Casino Support Team"

Hello there.

judging solely on this transcript, I would say it's safe.

But I would still keep the original email, just in case... 🙂

Hello Radka,

thank you very much for your assessment.

I copied the question and answer from the original email and only replaced the names of the employees with xxx 🙂

I'll keep the original email in any case 😉

I think that's rock solid now.

thank you very much 🙂

That's good.👍

Just let us know how the future withdrawal will go. 🙂