User casino reviews (page 19)

Hmm, interesting situation indeed.

I would love to come up with an explanation, but frankly, I have none.

Could you provide an example of one of the agent's responses? It could help illustrate their thought process.

I'd say honest principles are important, despite the disputed amount. So what if you filed a complaint with the casino? Although I am aware that the word "complaint" conjures up negative images, I find it hard to believe that the experience you described was positive.

Let me know what you think about it.

The best casino so far I am happy

2024-07-28 15:02:24] [Liam Bell] I see that those $400 were approved, there will be included the deposit confirmation

[2024-07-28 15:02:35] [Liam Bell] The Coindraw withdrawal time frames are based on an algorithm that assesses customer activity. Currently, the system shows that your transaction is queued will be getting processed within the following 3-7 calendar days.

[2024-07-28 15:02:54] [rwon1y087e] Ok sweet. So my deposit was not included on the withdraw

[2024-07-28 15:03:29] [rwon1y087e] So when can we add the 10 back on to my account

[2024-07-28 15:05:47] [rwon1y087e] The ok sweet and the so my deposit are separate statements sry

[2024-07-28 15:06:51] [Liam Bell] That cannot be possible because the request was set up already, ready to be paid

[2024-07-28 15:07:55] [rwon1y087e] But you didn’t include my deposit in my withdrawal or I would be getting 410 and not 400

[2024-07-28 15:09:11] [rwon1y087e] as the max withdrawal was 400. And the verification stated that I could withdrawal it as well and be added to the total

[2024-07-28 15:09:17] [Liam Bell] In those $400, the $10 are in

[2024-07-28 15:09:26] [rwon1y087e] no it’s not

[2024-07-28 15:10:08] [rwon1y087e] I didn’t include the 10 hence why I left a balance not requesting everything

[2024-07-28 15:10:57] [rwon1y087e] and the 10 wouldn’t be mixed in with my winnings it even states that

[2024-07-28 15:11:32] [rwon1y087e] when it asks you to do the verification processes

2024-07-28 15:39:32] [Liam Bell] From all of those $800, finance department decides to forgive $400 which, in those $400, the $10 are on it, and this is an exception because usually when the funds are denied is in its total amount, and no John, the deposit confirmation is already queued to be paid straightly, that request cannot be cancelled, if you want to play, then deposit those $10 again but once received

[2024-07-28 15:39:41] [rwon1y087e] In some form or fashion

[2024-07-28 15:40:35] [rwon1y087e] So the max cash out is only 390

[2024-07-28 15:40:52] [rwon1y087e] https://chat.stackq.com/eng/file/downloadfile/450207/0756bdc7f480c48da70b51f5084cdf07

[2024-07-28 15:41:18] [Liam Bell] Yes, $390 which is an exception from finance department

[2024-07-28 15:42:25] [rwon1y087e] If my winnings is 400. My deposit is not included. Yall make me jump through hoops to get what they are told they would. I have save. The file from our conversation and I will save this one as well. And I am going to report this to all of the casino sights and get y’all black balled if I have to. Because it’s wrong

[2024-07-28 15:42:47] [rwon1y087e] oh so 10 less was a special exception I wonder why

Second agent

2024-07-28 15:58:11] [rwon1y087e] 400 is the max cash out. If my deposit was included would be 410. Not reduced to 390 to include his deposit making 400

[2024-07-28 15:58:26] [rwon1y087e] 400 is the max possible winnings correct

[2024-07-28 15:58:46] [rwon1y087e] https://chat.stackq.com/eng/file/downloadfile/450213/c292075cb703f8d5524d1a9fb6a4a8a3

[2024-07-28 15:58:46] [rwon1y087e] https://chat.stackq.com/eng/file/downloadfile/450214/d552e3316a9ee2a894727cb50ea749b2

[2024-07-28 15:59:28] [rwon1y087e] So if I withdrawal with my winning. My winnings would be 400 the max plus 10.

[2024-07-28 16:01:11] [Carlo Antonelli] Yes, correct but in this case since the max cashout was $400 the $10 looks to be charge on the fee for coindraw transaction

[2024-07-28 16:01:14] [Carlo Antonelli] Thank you so much for playing at Sunrise Slots. We really appreciate your loyalty. Have fun, good luck and don't hesitate to come back anytime, we're here for you 24/7.

Which one is that?

No I have not submitted one here. But I have at other sites similar to this. I would wasn’t an hour or two of my time. Planning out what and how to type up my review or complaint. Get all my proof in proper order. Only for it to be declined at the end. When I had reasonable proof. I would then email them to get a more logical answer why instead of the generic one given. Only to never hear back. I always read the terms. And casinos are quick to throw them at you when they are in their favor. But never follow them when they are in the players. But while I was searching one day I seen a bunch of websites like this. The one that kicked my review back. And that there told me everything I needed to know. On why it was rejected. As I’m sure these sites owners and casino owners all go out and play golf together.

Hi

customer service is non existent

online chat tell you to email customer care and customer care actively ignore your email

quick enough to email you when your deposit fails but when you need assistance on another topic they don’t respond

I registered on the roonga boonga platform some time ago, I made several deposits to play, when I finally won I was told that I should make deposits to speed up the withdrawal ...but nothing ever falls into my account ...this game is pure deception .I would like to know how to solve this, if I will not be able to make the withdrawal I should be reimbursed for the deposits made.

Same complaint...the support team sees to be non-existent. I had to playthrough exorbitant amounts twice because they arbitrarily attached another bonus to my account, of which I was unaware while spinning off the excess amount that I wasn't eligible to win.

So, while I was spinning, thinking I'm just playing down the excess to get to the $75 for which I was eligible...$50 plus $25 Verification deposit, a bonus had been attached, causing another $3,600 playthrough amount. Unbelievably, I played through and was able to submit a withdrawal request.

I've been emailing and instant chat messaging for over a week with no reply.

Are you referring to slotified? If so do you mind if I ask how you found this casino.

Could you tell us which one you have in mind, please? We would like to know more.😉

Very interesting coincidence that after your persistent insistence, the difference turned into a Coinbase fee.

Well, it paints a picture, if you ask me. Thank you for sharing.

Alright, that makes sense. It would be more difficult to identify the exception, though, if you thought of all websites as being the same.

Some casino representatives even do not like us much due to our strict principles 😀.

As I mentioned before, we do things quite differently here, and you are more than welcome to give it a try at any point.

Hey there. Sorry to hear. Would you help us identify the casino, perhaps? Might come in very handy for all of us.

It sounds like a nasty situation, but I honestly could not understand, whether you're referring to Hoonga Boonga game or rather some casino. Could you help us with that? My search for the roonga boonga platform went in vain.

This is an important detail, in my opinion, so I would rather learn the specifics now rather than offer suggestions.

Please let me know.

Congratulations on passing the wagering requirement; that's a sight to see.

But it is unfortunate that the casino's lack of assistance has ruined it. Is there any way to get in touch with them via social media or email? A well placed comment might help. In any case, we would appeciate the casino's-name.

In case you'll be struggling to get the money for another week, let us know, please. We aim to help.

Here is the funny part in the whole story. As it tells me that they didnt even once look at my account to truly say where that $10 verification process was paid. Because they would have seen i actually deposited 11 instead of 10. Had they looked at my account they would have seen that. But sadly you will be surprised how many online casinos do this to their customers. I’m sure a lot of people aren’t aware of this and I’m pretty sure the agents are unaware or they would probably be smarter with what they say. But at the end of 80% of your live support chats. There is a small picture of a cloud ☁️. If you click it. You can save the whole conversation. I have several showing where ( IMO truly felt like I was done wrong but of course don’t we all feel like a victim when things aren’t our way? J/K there but not. Lol). But I do save everyone that I feel like they were in the wrong and to show how I was treated. If one day something was to happen then I can always say yes they did that to me too here is my proof. Sadly I don’t ask for anything more then what I was told I would receive. From a no deposit bonus code that states no deposit request. To being told "Well that’s for a depositing customers only you need to make a deposit first." Well then why put no deposit required on the coupon if you actually do have to deposit. To not receiving a no code needed just make your first deposit and you will receive this bonus. That their system told me was still available to me and why I made my deposit there to begin with. Only to not receive it because 10 hours prior I used a free spin coupon that i received free spins from that it made me no longer available to me. But nothing in their terms stated using a code would cancel out the no code needed just make your first deposit bonus.

A big thumbs up for you! How likely are the chat operators to not be able to access your account details, specifically transaction history? It sounds weird, and you caught them by surprise.

Hence, thank you for mentioning the possibility of actually saving the conversation for later use.

Getting to their bonus system, once you get a bonus, you are not obliged to get it, but still, the system allowed you to take it, I'd say it's yours, and they should work on the solution. Besides, when a no deposit bonus is considered a reward for a deposit, it's a great way to mislead players easily. It should definitely be better explained.

As I mentioned earlier, far too many casinos use a specific platform that simply throws codes at players despite having only one active bonus is clearly stated in the rules. Automatically added bonuses are also a big trap, but they're still quite a popular feature.

Well, in some casinos, taking a bonus is a far too big risk, not just because of the ordinary conditions. 🤔

Kosta

Maybe it would be better than spamming the forum if you wrote something meaningful to us. What do you say? 🤷‍♀️